Abstract: An embodiment includes a method of data collection optimization in a managed network having a digital experience platform that includes collecting data from managed endpoints using first collection criteria. The first collection criteria include a first frequency and a first verbosity. The method includes identifying, in the collected data, device context data that indicates a defined event exists relative to an endpoint. The collected data or the device context data are used to compute a digital experience index. Responsive to the identified device context data, the method includes modifying the first frequency or the first verbosity to implement a second collection criteria relative to a subset of managed endpoints; collecting additional data from the subset of managed endpoints using the second collection criteria; receiving additional context data that indicates the defined event no longer exists; and in response, collecting data from the managed endpoints using the first collection criteria.

Abstract: A method of identification and remediation of a mass event in a managed network. The method includes receiving a first report of an event occurring at a first endpoint of the managed network. In response, a first action is performed. The first action being initiated based on a repeating event trigger not being triggered. The method includes receiving a second report of the event occurring at a second endpoint. In response, the method includes determining whether a threshold that triggers the repeating event trigger is exceeded. The threshold being indicative of a mass event in the managed network. Responsive to the threshold being exceeded, the method includes triggering the repeating event trigger and performing a second automated resolution action in the managed network. The second action being different from the first action. Responsive to the threshold not being exceeded, the method includes performing the first action at the second endpoint.

Abstract: A method of identification and remediation of a mass event in a managed network. The method includes receiving a first report of an event occurring at a first endpoint of the managed network. In response, a first action is performed. The first action being initiated based on a repeating event trigger not being triggered. The method includes receiving a second report of the event occurring at a second endpoint. In response, the method includes determining whether a threshold that triggers the repeating event trigger is exceeded. The threshold being indicative of a mass event in the managed network. Responsive to the threshold being exceeded, the method includes triggering the repeating event trigger and performing a second automated resolution action in the managed network. The second action being different from the first action. Responsive to the threshold not being exceeded, the method includes performing the first action at the second endpoint.