Abstract: Disclosed herein is an interaction summarization system for automatically generating summary output. The interaction summarization system generates a transcript from an interaction including content, the content including at least one of written text, audio speech, non-word symbols, metadata, silences, language characteristics, or acoustic characteristics, wherein the content is attributed to a participant in the interaction, and generates an interaction summary of the transcript using at least one of an extractive machine learning summarization model or an abstractive machine learning summarization model that summarizes the content of the interaction.

Abstract: Disclosed herein is an interaction summarization system for automatically generating summary output. The interaction summarization system generates a transcript from an interaction including content, the content including at least one of written text, audio speech, non-word symbols, metadata, silences, language characteristics, or acoustic characteristics, wherein the content is attributed to a participant in the interaction, and generates an interaction summary of the transcript using at least one of an extractive machine learning summarization model or an abstractive machine learning summarization model that summarizes the content of the interaction.

Abstract: Disclosed herein is a method for generating insights from words and phrases mapped in high-dimensional space. The method includes obtaining a plurality of communications. The plurality of communications comprise a plurality of words and phrases. Further, the method includes obtaining a model configured through training to cluster word representations of the plurality of communications. The method also includes applying a constraint to at least a group of the plurality of communications to obtain at least one modified group. The constraint is at least one of a keyword, a phrase, or groupings of words in phrases. Once the modified group is determined, the method proceeds to representing the at least one modified group into word representations then determining a category for the at least one modified group.