Patents by Inventor Rodney Glen McCoy

Rodney Glen McCoy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System for managing customer communication by approving the communication based on a set of criteria before distributing the communication in response to customer's need
    Patent number: 7266506
    Abstract: A method of managing a customer communication within a business is disclosed. The customer communication is generated in response to an identified need and input into a computerized database. The distribution of the communication is also tracked and the tracking information stored in the database.
    Type: Grant
    Filed: May 14, 2003
    Date of Patent: September 4, 2007
    Assignee: AT&T BLS Intellectual Property, Inc.
    Inventors: William Trannon Thomas, Rodney Glen McCoy, Mary Elizabeth Hightower, Charles H. Vance
  • Method and system for managing a customer communication
    Publication number: 20040230686
    Abstract: A method of managing a customer communication within a business is disclosed. The customer communication is generated in response to an identified need and input into a computerized database. The distribution of the communication is also tracked and the tracking information stored in the database.
    Type: Application
    Filed: May 14, 2003
    Publication date: November 18, 2004
    Inventors: William Trannon Thomas, Rodney Glen McCoy, Mary Elizabeth Hightower, Charles H. Vance