Abstract: Utilizing individual voice recognition units for each speaker in a conference to perform automatic transcription of that speaker's contribution to the conference. The output of each of the voice recognition units is then merged on a time basis to produce a textual transcription of the entire telecommunication conference call.

Abstract: A computer-implemented method for graphically illustrating an entity and generating a text-based report therefrom includes providing a visual base representation of an entity. The base representation includes a plurality of elements at least one of which is modifiable, where the elements are each associated with a plurality of attributes. A visual diagram of a particular entity is built based upon the base representation of the entity. In this regard, at least one visual element is added to the base representation, where the added visual elements are modifiable. Accordingly, the diagram includes the elements of the base representation and the elements added to the base representation. After determining attributes associated with the added elements, a text-based report is generated from the diagram, where the report is generated based upon the elements of the diagram and the associated attributes, and where the report is automatically generated from the diagram without user input.

Abstract: Producing a textual transcription of a communication conference call. A participant who is going to be absent from the conference can indicate to a conference bridge key words defining topics of interest, and the conference bridge will identify these topics based on the textual transcript that is being done in real time. When the participant returns to the conference call, they can then search the portion of an audio recording that they missed utilizing index marks defining the topics of interest that are based on the entered key words.

Abstract: Utilizing individual voice recognition units for each speaker in a conference to perform automatic transcription of that speaker's contribution to the conference. The output of each of the voice recognition units is then merged on a time basis to produce a textual transcription of the entire telecommunication conference call.

Abstract: Producing a textual transcription of a communication conference call. A participant who is going to be absent from the conference can indicate to a conference bridge key words defining topics of interest, and the conference bridge will identify these topics based on the textual transcript that is being done in real time. When the participant returns to the conference call, they can then search the portion of an audio recording that they missed utilizing index marks defining the topics of interest that are based on the entered key words.

Abstract: A dynamic information retrieval system for monitoring a conversation between two or more parties and automatically collecting a plurality of keywords used during the conversation. A priority is assigned to the plurality of keywords and an information database is automatically searched for information relevant to the conversation based on the plurality of keywords. A keyword list and an information list is displayed on a workstation display to allow an agent to directly select/deselect one or more of the plurality of keywords and/or information, wherein the priority of the one or more of the plurality of keywords and/or information may be adjusted. As keywords and/or information are selected/deselected, the keyword list and the information list are dynamically updated based on new priorities that may have been assigned to the plurality of keywords and information and/or how much time has passed since a keyword was mentioned.