Abstract: A system and method configured to generate a simulated caller dialog including a caller intended issue for a scenario for testing a customer service representative (CSR). A simulated caller dialog is presented to the CSR and a CSR response to the simulated caller dialog is received and includes a CSR interpretation of the caller intended issue to the simulated caller dialog. An understanding determination result based on an intent determination recognition score is generated by an intent determination recognition model is generated in response to a comparison of the CSR interpretation of the caller intended issue matching the caller intended issue in the simulated caller dialog. A CSR score is generated for the scenario based on the understanding determination result. The CSR score is recorded to a database.

Abstract: A system and method configured to generate a simulated caller dialog including a caller intended issue for a scenario for testing a customer service representative (CSR). A simulated caller dialog is presented to the CSR and a CSR response to the simulated caller dialog is received and includes a CSR interpretation of the caller intended issue to the simulated caller dialog. An understanding determination result based on an intent determination recognition score is generated by an intent determination recognition model is generated in response to a comparison of the CSR interpretation of the caller intended issue matching the caller intended issue in the simulated caller dialog. A CSR score is generated for the scenario based on the understanding determination result. The CSR score is recorded to a database.

Abstract: A system and method configured to generate a simulated caller dialog including a caller intended issue for a scenario for testing a customer service representative (CSR). A simulated caller dialog is presented to the CSR and a CSR response to the simulated caller dialog is received and includes a CSR interpretation of the caller intended issue to the simulated caller dialog. An understanding determination result based on an intent determination recognition score is generated by an intent determination recognition model is generated in response to a comparison of the CSR interpretation of the caller intended issue matching the caller intended issue in the simulated caller dialog. A CSR score is generated for the scenario based on the understanding determination result. The CSR score is recorded to a database.

Abstract: A system and method configured to generate a simulated caller dialog including a caller intended issue for a scenario for testing a customer service representative (CSR). A simulated caller dialog is presented to the CSR and a CSR response to the simulated caller dialog is received and includes a CSR interpretation of the caller intended issue to the simulated caller dialog. An understanding determination result based on an intent determination recognition score is generated by an intent determination recognition model is generated in response to a comparison of the CSR interpretation of the caller intended issue matching the caller intended issue in the simulated caller dialog. A CSR score is generated for the scenario based on the understanding determination result. The CSR score is recorded to a database.

Abstract: A system and method configured to generate a simulated caller dialog including a caller intended issue for a scenario for testing a customer service representative (CSR). A simulated caller dialog is presented to the CSR and a CSR response to the simulated caller dialog is received and includes a CSR interpretation of the caller intended issue to the simulated caller dialog. An understanding determination result based on an intent determination recognition score is generated by an intent determination recognition model is generated in response to a comparison of the CSR interpretation of the caller intended issue matching the caller intended issue in the simulated caller dialog. A CSR score is generated for the scenario based on the understanding determination result. The CSR score is recorded to a database.

Abstract: An ink delivery system is provided. The ink delivery system includes at least one ink cartridge dispenser including an ink cartridge holder for holding an ink cartridge storing printing ink, at least one ink level sensor, a rotatable ink fountain roller and an ink fountain blade, forming a dispensed ink area receiving printing ink from the ink cartridge. The ink delivery system also includes a support supporting the at least one ink cartridge dispenser movably across a longitudinal axis of the ink fountain roller. The ink cartridge dispenser is movable along the support and fixable to the support manually. A method for supplying printing ink is also provided.

Abstract: A printing press is provided which includes a printing unit for printing on a web. The printing unit includes a plate cylinder, a blanket cylinder, and an impression cylinder. The press further includes a web displacement bar movable between a first position in which the web displacement bar is spaced apart from a web passing between the blanket cylinder and the impression cylinder, and a second position in which the web displacement bar holds the web in contact with the impression cylinder and spaced apart from the blanket cylinder. A method of operating the press is also provided.

Abstract: A printing press is provided which includes a printing unit for printing on a web. The printing unit includes a plate cylinder, a blanket cylinder, and an impression cylinder. The press further includes a web displacement bar movable between a first position in which the web displacement bar is spaced apart from a web passing between the blanket cylinder and the impression cylinder, and a second position in which the web displacement bar holds the web in contact with the impression cylinder and spaced apart from the blanket cylinder. A method of operating the press is also provided.

Abstract: A printing press is provided which includes a printing unit for printing on a web. The printing unit includes a plate cylinder, a blanket cylinder, and an impression cylinder. The press further includes a web displacement bar movable between a first position in which the web displacement bar is spaced apart from a web passing between the blanket cylinder and the impression cylinder, and a second position in which the web displacement bar holds the web in contact with the impression cylinder and spaced apart from the blanket cylinder. A method of operating the press is also provided.

Abstract: A variable cutoff printing press includes a plate cylinder, a plate cylinder support removably supporting the plate cylinder, a blanket cylinder, a blanket cylinder support removably supporting the blanket, an impression cylinder and an impression cylinder support. An actuator for moving the blanket cylinder support accommodates different blanket cylinder sizes, the actuator further moving the impression cylinder support so that regardless of blanket cylinder size a gap exists between the blanket cylinder support and the impression cylinder support. An on impression actuator moves the impression cylinder support against the blanket cylinder support to set a desired print load. A method is also provided.

Abstract: An ink delivery system is provided. The ink delivery system includes at least one ink cartridge dispenser including an ink cartridge holder for holding an ink cartridge storing printing ink, at least one ink level sensor, a rotatable ink fountain roller and an ink fountain blade, forming a dispensed ink area receiving printing ink from the ink cartridge. The ink delivery system also includes a support supporting the at least one ink cartridge dispenser movably across a longitudinal axis of the ink fountain roller. The ink cartridge dispenser is movable along the support and fixable to the support manually. A method for supplying printing ink is also provided.

Abstract: A printing press is provided which includes a printing unit for printing on a web. The printing unit includes a plate cylinder, a blanket cylinder, and an impression cylinder. The press further includes a web displacement bar movable between a first position in which the web displacement bar is spaced apart from a web passing between the blanket cylinder and the impression cylinder, and a second position in which the web displacement bar holds the web in contact with the impression cylinder and spaced apart from the blanket cylinder. A method of operating the press is also provided.

Abstract: A variable cutoff printing press includes a plate cylinder, a plate cylinder support removably supporting the plate cylinder, a blanket cylinder, a blanket cylinder support removably supporting the blanket, an impression cylinder and an impression cylinder support. An actuator for moving the blanket cylinder support accommodates different blanket cylinder sizes, the actuator further moving the impression cylinder support so that regardless of blanket cylinder size a gap exists between the blanket cylinder support and the impression cylinder support. An on impression actuator moves the impression cylinder support against the blanket cylinder support to set a desired print load. A method is also provided.

Abstract: A variable cutoff printing press includes a plate cylinder, a plate cylinder support removably supporting the plate cylinder, a blanket cylinder, a blanket cylinder support removably supporting the blanket, an impression cylinder and an impression cylinder support. An actuator for moving the blanket cylinder support accommodates different blanket cylinder sizes, the actuator further moving the impression cylinder support so that regardless of blanket cylinder size a gap exists between the blanket cylinder support and the impression cylinder support. An on impression actuator moves the impression cylinder support against the blanket cylinder support to set a desired print load. A method is also provided.

Abstract: A method for phase adjusting a plurality of printing units in a variable format printing press is provided which includes for each of the plurality of printing units (P1 to Pn), determine an angular position (MBPosx) of a motor shaft of the motor driving the blanket cylinder of the printing unit when a plate edge of a plate mounted on the plate cylinder of the printing unit is in a nip formed between the plate cylinder and blanket cylinder of the printing unit, and for each of the printing units P2 to Pn, phase adjusting MBPosx relative to MBPos1 so that when edge E1 reaches a nip between the blanket cylinder and impression cylinder of printing unit Px, edge Ex is printed on the web.

Abstract: A variable cutoff printing press includes a plate cylinder, a plate cylinder support removably supporting the plate cylinder, a blanket cylinder, a blanket cylinder support removably supporting the blanket, an impression cylinder and an impression cylinder support. An actuator for moving the blanket cylinder support accommodates different blanket cylinder sizes, the actuator further moving the impression cylinder support so that regardless of blanket cylinder size a gap exists between the blanket cylinder support and the impression cylinder support. An on impression actuator moves the impression cylinder support against the blanket cylinder support to set a desired print load. A method is also provided.

Abstract: A variable cutoff printing press is provided. The variable cutoff printing press includes a plate cylinder, a plate cylinder support removably supporting the plate cylinder, a blanket cylinder, a blanket cylinder support removably supporting the blanket, an impression cylinder, an impression cylinder support and a first actuator for moving the blanket cylinder support toward and away from the plate cylinder support to accommodate different blanket cylinder sizes. The first actuator further moves the impression cylinder support with respect to the plate cylinder support. The variable cutoff printing press also includes a second actuator acting on the impression cylinder support to ensure that the impression cylinder support is moved with the blanket cylinder support by the first actuator and a third actuator for moving the impression cylinder support against the blanket cylinder support to set a desired print load.

Abstract: A sheet material conveyor includes a pocket conveyor with at least one moving pocket for collecting printed sheet material, the pocket conveyor having a release area for releasing the printing sheet material in the pocket. The sheet material conveyor also includes an air supply device providing air to the pocket at the release area. A pocket with air supply holes and a method for releasing printed sheet material using pressurized air is also provided.

Abstract: A signature transport device is provided. The signature transport device includes a first conveyor moving a stream of folded signatures in a first direction, a rotary arm having a gripper, the gripper gripping a folded signature from the stream by a fold, the rotary arm moving the folded signature in a second direction, a toothed drum engaging a portion of the folded signature, the rotary arm rotating past the toothed drum to open the folded signature and a second conveyor receiving the opened signature from the gripper as the rotary arm continues to rotate. A method is also provided.

Abstract: A signature transport device is provided. The signature transport device includes a first conveyor moving a stream of folded signatures in a first direction, a rotary arm having a gripper, the gripper gripping a folded signature from the stream by a fold, the rotary arm moving the folded signature in a second direction, a toothed drum engaging a portion of the folded signature, the rotary arm rotating past the toothed drum to open the folded signature and a second conveyor receiving the opened signature from the gripper as the rotary arm continues to rotate. A method is also provided.