Patents by Inventor Roger C. Meador

Roger C. Meador has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Queuing calls for distribution
    Patent number: 7929685
    Abstract: A system and method gathers data from callers and call center sites and incorporates that information in call routing decisions. To make call routing decisions, a database structure keeps track of the calls in a queue before efficiently distributing the calls to agents at various call center sites. In one embodiment, a call routing system may comprise a web application server, a caller server, and a call center server. A method for distributing a call from a caller to a call center site may comprise collecting a first dataset relating to the call from the caller, queuing the call based on the first dataset, collecting a second dataset from the call center site, and routing the call to the call center site based on the first and second datasets.
    Type: Grant
    Filed: May 27, 2004
    Date of Patent: April 19, 2011
    Assignee: Apple Inc.
    Inventors: Robert B. Boyet, Theresa E. Beloin, Seth E. Willis, Roger C. Meador, Marcus J. Ward