Abstract: An outage detection system identifies a reported incident as a candidate outage incident based upon an input received from a first user of a customer concerning the reported incident; determines whether the candidate outage incident relates to at least a threshold number of prior candidate outage incidents reported by other users; and, if so, associates the candidate outage incident with the prior candidate outage incidents, and identifies the candidate outage incident and the associated prior candidate outage incidents as relating to an outage.

Abstract: Containers are allocated to tenants in a multi-tenant container system in a SaaS environment. Resource usage by containers is monitored to determine one or more per-tenant resource metrics, where each container provides an isolated execution space dedicated to a corresponding tenant. Data storage may also be isolated for each tenant. Each tenant is allocated resources associated with one or more containers. Containers are automatically allocated to tenants based at least in part upon the one or more per-tenant resource metrics.

Abstract: A virtual agent for resolving an issue with one or more objects is described, wherein each object is accessible by one of more users of a customer. The virtual agent receives information derived from one or more coded optical indicia specifying an intent of a virtual agent conversation, wherein the intent identifies an issue to be resolved; and based on the intent, process the information to further resolution of the issue. The received information may further specify at least one parameter, wherein the at least one parameter represents supplemental information required for resolution of the issue.

Abstract: A virtual agent for resolving an issue with one or more objects is described, wherein each object is accessible by one of more users of a customer. The virtual agent receives information derived from one or more coded optical indicia specifying an intent of a virtual agent conversation, wherein the intent identifies an issue to be resolved; and based on the intent, process the information to further resolution of the issue. The received information may further specify at least one parameter, wherein the at least one parameter represents supplemental information required for resolution of the issue.

Abstract: An outage detection system identifies a reported incident as a candidate outage incident based upon an input received from a first user of a customer concerning the reported incident; determines whether the candidate outage incident relates to at least a threshold number of prior candidate outage incidents reported by other users; and, if so, associates the candidate outage incident with the prior candidate outage incidents, and identifies the candidate outage incident and the associated prior candidate outage incidents as relating to an outage.

Abstract: Containers are allocated to tenants in a multi-tenant container system in a SaaS environment. Resource usage by containers is monitored to determine one or more per-tenant resource metrics, where each container provides an isolated execution space dedicated to a corresponding tenant. Data storage may also be isolated for each tenant. Each tenant is allocated resources associated with one or more containers. Containers are automatically allocated to tenants based at least in part upon the one or more per-tenant resource metrics.

Abstract: A screen-based workflow platform for enabling an administrator to configure an experience is provided. The experience comprises a plurality of sequential workflows, which each comprise sequential activities specific to a user. Each activity corresponds to a screen for interfacing with a corresponding user on a GUI. The platform is operable to configure screen elements within an activity screen template in response to administrator input representing interaction of the administrator with the template screen elements. The platform includes a data structure for each activity. The data structure specifies configured screen elements and user-related data.

Abstract: Methods, apparatuses and systems facilitating deployment and configuration of managed access points in hierarchical wireless network systems. An embodiment of the invention facilitates deployment and configuration of conventional, substantially autonomous access points operating in connection with a central management node, such as a server or appliance. In another embodiment, the present invention facilitates deployment and configuration of light-weight access points in a hierarchical wireless network system. In one embodiment, the present invention also provides a streamlined encryption key exchange protocol adapted to hierarchical wireless network system architectures.

Abstract: Methods and systems for implementing network traffic policies. A domain name system (DNS) infrastructure is accessed to obtain metadata associated with a destination address of a traffic flow; the traffic flow is classified by the destination address and the metadata; and a policy is applied to the traffic flow, wherein the policy is determined on the basis of the classification of the traffic flow.

Abstract: In an embodiment, at a network element in a network, a domain name query is intercepted from a client. Metadata associated with a network application or service that is the object of the domain name query is obtained from a domain name system server. A policy is determined to enforce, based on the metadata, and the policy is enforced with respect to the client's access of the network application or service.

Abstract: Methods, apparatuses and systems facilitating deployment and configuration of managed access points in hierarchical wireless network systems. An embodiment of the invention facilitates deployment and configuration of conventional, substantially autonomous access points operating in connection with a central management node, such as a server or appliance. In another embodiment, the present invention facilitates deployment and configuration of light-weight access points in a hierarchical wireless network system. In one embodiment, the present invention also provides a streamlined encryption key exchange protocol adapted to hierarchical wireless network system architectures.

Abstract: Methods, apparatuses and systems facilitating deployment and configuration of managed access points in hierarchical wireless network systems. An embodiment of the invention facilitates deployment and configuration of conventional, substantially autonomous access points operating in connection with a central management node, such as a server or appliance. In another embodiment, the present invention facilitates deployment and configuration of light-weight access points in a hierarchical wireless network system. In one embodiment, the present invention also provides a streamlined encryption key exchange protocol adapted to hierarchical wireless network system architectures.

Abstract: Methods, apparatuses and systems facilitating deployment and configuration of managed access points in hierarchical wireless network systems. An embodiment of the invention facilitates deployment and configuration of conventional, substantially autonomous access points operating in connection with a central management node, such as a server or appliance. In another embodiment, the present invention facilitates deployment and configuration of light-weight access points in a hierarchical wireless network system. In one embodiment, the present invention also provides a streamlined encryption key exchange protocol adapted to hierarchical wireless network system architectures.

Abstract: Methods, apparatuses and systems facilitating deployment and configuration of managed access points in hierarchical wireless network systems. An embodiment of the invention facilitates deployment and configuration of conventional, substantially autonomous access points operating in connection with a central management node, such as a server or appliance. In another embodiment, the present invention facilitates deployment and configuration of light-weight access points in a hierarchical wireless network system. In one embodiment, the present invention also provides a streamlined encryption key exchange protocol adapted to hierarchical wireless network system architectures.

Abstract: Methods, apparatuses and systems facilitating deployment and configuration of managed access points in hierarchical wireless network systems. An embodiment of the invention facilitates deployment and configuration of conventional, substantially autonomous access points operating in connection with a central management node, such as a server or appliance. In another embodiment, the present invention facilitates deployment and configuration of light-weight access points in a hierarchical wireless network system. In one embodiment, the present invention also provides a streamlined encryption key exchange protocol adapted to hierarchical wireless network system architectures.

Abstract: Methods, apparatuses and systems facilitating deployment and configuration of managed access points in hierarchical wireless network systems. An embodiment of the invention facilitates deployment and configuration of conventional, substantially autonomous access points operating in connection with a central management node, such as a server or appliance. In another embodiment, the present invention facilitates deployment and configuration of light-weight access points in a hierarchical wireless network system. In one embodiment, the present invention also provides a streamlined encryption key exchange protocol adapted to hierarchical wireless network system architectures.

Abstract: Methods, apparatuses and systems facilitating deployment and configuration of managed access points in hierarchical wireless network systems. An embodiment of the invention facilitates deployment and configuration of conventional, substantially autonomous access points operating in connection with a central management node, such as a server or appliance. In another embodiment, the present invention facilitates deployment and configuration of light-weight access points in a hierarchical wireless network system. In one embodiment, the present invention also provides a streamlined encryption key exchange protocol adapted to hierarchical wireless network system architectures.

Abstract: Methods, apparatuses and systems facilitating deployment and configuration of managed access points in wireless network systems. An embodiment of the present invention is a light-weight management protocol that reduces the management footprint of a plurality of managed access points in a wireless network system. An embodiment of the invention facilitates deployment and configuration of conventional, substantially autonomous access points operating in connection with a central management node, such as a server or appliance. In another embodiment, the present invention facilitates deployment and configuration of access points in a wireless network system including hierarchical processing of protocol information.

Abstract: Methods, apparatuses and systems directed to wireless discovery mechanism that facilitates the deployment and configuration of managed access elements in a wireless network system. In one embodiment, the present invention can be utilized to achieve a viral wireless discovery and configuration mechanism wherein un-configured access elements discovery network devices with which to exchange configuration information through wireless messages transmitted by configured access elements. Once configured, the newly installed access elements may then provide wireless messages to other un-configured access elements which receive configuration information in the same manner. In other embodiments, the wireless discovery mechanism can be used alternatively, as a supplement to, or as part of an enhancement to Layer 2 and 3 discovery mechanisms.