Abstract: Dialog management within a call handling system includes monitoring a dialog between a contact and an operator. A first dialog attribute confidence score is generated based on an acoustical analysis of the dialog, and a second dialog attribute confidence score is generated based on a keyword analysis of the dialog. The first and second dialog attribute scores are combined, and a rule is effected in response to a value of the combined dialog attribute score.

Abstract: A system and method for language variation guided operator selection is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; identifying a language variation spoken by the contact; determining a skill level with respect to the language variation for each operator within a set of operators; selecting an operator whose skill level in the language variation is above a predetermined value; and transferring the dialog with the contact to the operator. The system discloses means and embodiments for implementing the method.

Abstract: Systems, methods and techniques are provided in which pens capable of capturing and transmitting information representative marks made by them, e.g., wireless-enabled digital pens, are used. In one representative implementation, notes taken during a meeting automatically are wirelessly transferred (i.e., copied and/or moved) among devices used by the participants, thereby providing for automatic sharing of notes among the meeting participants.

Abstract: A method and apparatus for producing a document having human-readable content and a position identifying encoding pattern. A printer places text or other content onto a substrate, such as paper, and a filter material application system applies transparent filter material to at least a portion of that content to only modify the reflectivity of the content at a predetermined wavelength. Because the reflectivity of the position identifying encoding pattern remains unchanged, it is distinguishable from the content and can be read at the predetermined wavelength. The position identifying pattern can take a number of forms including a number of dots printed at predetermined positions on the substrate on an imaginary grid.

Abstract: A product 10 has a position identifying pattern 16 on it, the pattern comprising first and second positional components 24, 26 arranged to identify first and second positional coordinates x, y by means of their reflectivity at different respective wavelengths. Each component 24, 26 has a reflectivity at its respective wavelength that varies with position on the product 10 so that its reflectivity at a point is indicative of the position of that point, the pattern further comprising reference markings 34, 36 arranged to identify a fixed point in the scale of reflectivity of at least one of the positional components.

Abstract: A system and method are disclosed which provide a look-down digital imaging device capable of capturing relatively high resolution digital images (e.g., comparable to traditional flatbed scanners). A preferred embodiment provides a look-down digital imaging device comprising a linear sensor for imaging a raster line of an original image placed substantially below the look-down digital imaging device, and a lens for focusing reflected light from the original to such linear sensor. The linear sensor functions much as in traditional flatbed scanners in that it captures a single, congruent digital image of a scanned original. Most preferably, the linear sensor is a high resolution sensor that enables a digital image to be captured having resolution comparable to that of traditional flatbed scanners. For instance, the linear sensor preferably enables capture of a digital image having a resolution no less than approximately 300 dpi.

Abstract: Media is transported to an imaging region using a vacuum feeder. A vacuum head is positioned onto the media and a vacuum is applied to the vacuum head to hold the media against the vacuum head. The vacuum head is then relocated to the imaging region carrying with it the media. In one embodiment, the vacuum head holds the media slightly above the surface of the imaging region. After the media is imaged, the vacuum head moves the media to an output region. In the output region the vacuum is removed from the vacuum head allowing the media to detach from the vacuum head and remain in the output region. In another embodiment, the vacuum is removed from the vacuum head allowing the media to detach from the vacuum head and remain in the imaging region. A second vacuum head is positioned in the imaging region onto the media and a vacuum is applied to the second vacuum head to hold the media against the second vacuum head. The second vacuum head is then relocated to the output region carrying with it the media.

Abstract: A method and apparatus for classifying a document with respect to a reference corpus. The method includes receiving reference corpus information associated with the reference corpus. A first weighted characteristic vocabulary corresponding to the reference corpus is generated utilizing the reference corpus information. Additionally, document information associated with the document is received. A second weighted characteristic vocabulary corresponding to the document is generated utilizing the document information. The document may be classified with respect to the reference corpus utilizing the first weighted characteristic vocabulary and the second weighted characteristic vocabulary.

Abstract: The present invention is directed to a method and an apparatus for performing document analysis. The apparatus of the present invention comprises logic configured to recognize and label structures in a document that are both common to multiple types of documents and that are unique to the particular type of document being analyzed. The logic preferably is a computer that receives the output of an optical character recognition (OCR) system and then analyzes the output in accordance with a document structure analysis routine. For structures that are common to multiple types of documents, various types of tests may be performed by the document structure analysis routine to recognize and label the common types of structures. In order to recongize structures that are unique to the particular type of document being analyzed, the document structure analysis routine utilizes a rule base that is adapted to the particular application domain associated with the document.

Abstract: A digital-content extractor comprises a data-acquisition device configured to generate a digital representation of a source, a data-extraction engine communicatively coupled to the data-acquisition device, the data-extraction engine configured to apply a combination of a plurality of digital-content extraction algorithms over the source, wherein the data-extraction engine is configured to automatically accommodate new data-extraction algorithms.

Abstract: Disclosed are systems and methods for identifying bleedthrough in an image in which a reference tone point of a first image is determined, putative bleedthrough pixels in the first image are identified as a function of the reference tone point, the putative bleedthrough pixels are mapped into a putative bleedthrough representation of said first image, and the putative bleedthrough pixel mapping is analyzed to determine if bleedthrough is present in said first image. Also disclosed are systems and methods for removing bleedthrough from an image in which a document is scanned to provide an electronic first image and an electronic second image, a putative bleedthrough pixel mapping for the first image is generated, the putative bleedthrough pixel mapping is processed using information with respect to said second image, and pixels of the first image corresponding to putative bleedthrough pixels of said mapping are replaced.

Abstract: Media is transported to an imaging region using a vacuum feeder. A vacuum head is positioned onto the media and a vacuum is applied to the vacuum head to hold the media against the vacuum head. The vacuum head is then relocated to the imaging region carrying with it the media. In one embodiment, the vacuum head holds the media slightly above the surface of the imaging region. After the media is imaged, the vacuum head moves the media to an output region. In the output region the vacuum is removed from the vacuum head allowing the media to detach from the vacuum head and remain in the output region. In another embodiment, the vacuum is removed from the vacuum head allowing the media to detach from the vacuum head and remain in the imaging region. A second vacuum head is positioned in the imaging region onto the media and a vacuum is applied to the second vacuum head to hold the media against the second vacuum head. The second vacuum head is then relocated to the output region carrying with it the media.

Abstract: A mounting system for a two-dimensional scanner may comprise a base and a platen mounted to the base. A multi-axis scanner support apparatus mounted to the base is sized to receive the two-dimensional scanner. The multi-axis scanner support apparatus allows the two-dimensional scanner to be moved between a first position wherein the two-dimensional scanner receives image light from an object positioned on the platen and a second position wherein the two-dimensional scanner receives image light from an object not positioned on the platen.

Abstract: Media is transported to an imaging region using a vacuum feeder. A vacuum head is positioned onto the media and a vacuum is applied to the vacuum head to hold the media against the vacuum head. The vacuum head is then relocated to the imaging region carrying with it the media. In one embodiment, the vacuum head holds the media slightly above the surface of the imaging region. After the media is imaged, the vacuum head moves the media to an output region. In the output region the vacuum is removed from the vacuum head allowing the media to detach from the vacuum head and remain in the output region. In another embodiment, the vacuum is removed from the vacuum head allowing the media to detach from the vacuum head and remain in the imaging region. A second vacuum head is positioned in the imaging region onto the media and a vacuum is applied to the second vacuum head to hold the media against the second vacuum head. The second vacuum head is then relocated to the output region carrying with it the media.