Abstract: A system and method provide system monitoring and detailed troubleshooting workflow guidance. Individual system components may be monitored and faulty system components identified. Subsequently, component-related, context-related, and/or user-specific troubleshooting workflow guidance associated with the faulty system component identified may be retrieved and/or determined by a processor and presented. The component-related guidance may be based upon which system component is faulty. The context-related guidance may be based upon the type of error with the faulty system component. The user-specific guidance may be based upon information specific to the user, such as user specifications, preferences, and configurations. The troubleshooting guidance may provide virtual guidance related to the workflow steps to be performed to identify the error with the faulty component and then correct the error identified.

Abstract: A method for identifying possible error causes in a network having a plurality of computer-based nodes is provided. The method comprises proceeding from a control node, the execution of a test module in each case running locally on all or on selected nodes that are to be tested is triggered for the purpose of identifying possible error causes on the respective node; testing of a network connection between all or selected nodes that are to be tested for the purpose of identifying possible error causes; and recording of a result including one error cause, provided such a cause can be identified.

Abstract: A method for identifying possible error causes in a network having a plurality of computer-based nodes is provided. The method comprises proceeding from a control node, the execution of a test module in each case running locally on all or on selected nodes that are to be tested is triggered for the purpose of identifying possible error causes on the respective node; testing of a network connection between all or selected nodes that are to be tested for the purpose of identifying possible error causes; and recording of a result including one error cause, provided such a cause can be identified.

Abstract: A system and method provide system monitoring and detailed troubleshooting workflow guidance. Individual system components may be monitored and faulty system components identified. Subsequently, component-related, context-related, and/or user-specific troubleshooting workflow guidance associated with the faulty system component identified may be retrieved and/or determined by a processor and presented. The component-related guidance may be based upon which system component is faulty. The context-related guidance may be based upon the type of error with the faulty system component. The user-specific guidance may be based upon information specific to the user, such as user specifications, preferences, and configurations. The troubleshooting guidance may provide virtual guidance related to the workflow steps to be performed to identify the error with the faulty component and then correct the error identified.