Abstract: A method of real-time credit authorization for a plurality of e-commerce transactions. The method includes, in a credit authorization application running on a back-end business processing computer, receiving credit information related to a transaction provided by another computer having an e-commerce application. The method further includes opening an instance of a credit authorization module in the back-end system, processing the credit information in the module, and returning a credit authorization responsive to the credit information to the another computer system. The method may further include the receiving another instance of credit information related to a transaction, opening another instance of the credit authorization module in the back-end system, processing the another instance of credit information in the another module, and returning a credit authorization responsive to the another instance of credit information.

Abstract: The invention is a system that can be used in conjunction with an enterprise application integration system to monitor and track end-to-end business processes. The invention also provides triggers that can alert individual users, user groups or system administrators in the event of errors or other disruptions. The system automatically generates and forwards messages whenever an error occurs.

Abstract: A computer-implemented method for handling a merchandise return request from a customer of a merchant. The method includes receiving customer identification data, the customer identification data being capable of uniquely identifying the customer among customers of the merchant. The method further includes receiving a return transaction definition, the return transaction definition includes at least one of a problem type parameter and a return transaction type parameter. The method additionally includes automatically ascertaining, from a database of items previously ordered, a set of return-eligible items. Each return-eligible item in the set of return-eligible items represents an item of merchandise previously ordered by the customer that conforms to the return transaction definition and predefined return-related business rules of the merchant.