Abstract: A multi-channel communication service uses an object-oriented approach to processing communications. The multi-channel communication service is capable of receiving, at a conversation object generator, inbound communications sent from a communication service and subsequently managing the status of participants engaged in a conversation via the various inbound communications. The management process is achieved by associating the inbound communications to corresponding client applications and executing an invitation process from the client applications to a conversation created by the conversation object generator.

Abstract: A multi-channel communication service uses an object-oriented approach to processing communications. The multi-channel communication service is capable of receiving, at a conversation object generator, inbound communications sent from a communication service and subsequently managing the status of participants engaged in a conversation via the various inbound communications. The management process is achieved by associating the inbound communications to corresponding client applications and executing an invitation process from the client applications to a conversation created by the conversation object generator.

Abstract: A multi-channel communication service uses an object-oriented approach to processing communications. The multi-channel communication service is capable of receiving, at a conversation object generator, inbound communications sent from a communication service and subsequently managing the status of participants engaged in a conversation via the various inbound communications. The management process is achieved by associating the inbound communications to corresponding client applications and executing an invitation process from the client applications to a conversation created by the conversation object generator.

Abstract: A multi-channel communication service uses an object-oriented approach to processing communications. The multi-channel communication service is capable of receiving, at a conversation object generator, inbound communications sent from a communication service and subsequently managing the status of participants engaged in a conversation via the various inbound communications. The management process is achieved by associating the inbound communications to corresponding client applications and executing an invitation process from the client applications to a conversation created by the conversation object generator.

Abstract: A multi-channel communication services uses an object-oriented approach to processing communications. The multi-channel communication service is capable of recording conversations that a calling party has with one or more called parties in one continuous recording, even when multiple called parties are conferences into a call, and even when the calling party is transferred between multiple different called parties. In some embodiments, recording may include two or more tracks of recorded data. In that instance, the audio and/or video originating from the calling party is recorded in a first track, and the audio and/or video originating from all of the called parties is recorded in a second track.

Abstract: A multi-channel communication services uses an object-oriented approach to processing communications. The multi-channel communication service is capable of recording conversations that a calling party has with one or more called parties in one continuous recording, even when multiple called parties are conferences into a call, and even when the calling party is transferred between multiple different called parties. In some embodiments, recording may include two or more tracks of recorded data. In that instance, the audio and/or video originating from the calling party is recorded in a first track, and the audio and/or video originating from all of the called parties is recorded in a second track.