Abstract: An information management system for storing related documents, messages, and customer inquires as electronic images for retrieval in a controlled and secure manner. The system is centrally maintained, and provides the capability to manage and integrate different forms of information among multiple remote offices. Information is treated as transaction-related items and are linked together by transaction folders. Inbound paper-based documents are scanned, indexed and reviewed by preprocessing. Document processing from folders is conducted by assigning the item to a Trade Service Representative (TSR) based on routing rules defined by the System Administrator. The TSR has a queue containing documents and inquiries for processing, providing the transaction service representative with a single point of reference to data related to a Letter of Credit, a reimbursement, a collection, and a guarantee. Document work flow can be monitored for backlog and assigned work levels.