Abstract: Incoming emergency calls prioritization, comprising receiving one or more emergency calls originating from one or more client devices used to report one or more emergency events, computing an event zone for each emergency event based on one or more event attributes of the emergency event retrieved according to data extracted from the emergency call, receiving one or more subsequent emergency calls originating from one or more another client devices, computing spatiotemporal metrics including a location of each another client device with respect to the event zone of one or more of the emergency events and/or a timing of each subsequent emergency call with respect to the one or more emergency calls, responding to the subsequent emergency calls with one or more queries generated automatically according to the spatiotemporal metrics, and prioritizing the subsequent emergency calls according to a response to the to the query(s) via the another client devices.

Abstract: Incoming emergency calls prioritization, comprising receiving one or more emergency calls originating from one or more client devices used to report one or more emergency events, computing an event zone for each emergency event based on one or more event attributes of the emergency event retrieved according to data extracted from the emergency call, receiving one or more subsequent emergency calls originating from one or more another client devices, computing spatiotemporal metrics including a location of each another client device with respect to the event zone of one or more of the emergency events and/or a timing of each subsequent emergency call with respect to the one or more emergency calls, responding to the subsequent emergency calls with one or more queries generated automatically according to the spatiotemporal metrics, and prioritizing the subsequent emergency calls according to a response to the to the query(s) via the another client devices.

Abstract: Incoming emergency calls prioritization, comprising receiving one or more emergency calls originating from one or more client devices used to report one or more emergency events, computing an event zone for each emergency event based on one or more event attributes of the emergency event retrieved according to data extracted from the emergency call, receiving one or more subsequent emergency calls originating from one or more another client devices, computing spatiotemporal metrics including a location of each another client device with respect to the event zone of one or more of the emergency events and/or a timing of each subsequent emergency call with respect to the one or more emergency calls, responding to the subsequent emergency calls with one or more queries generated automatically according to the spatiotemporal metrics, and prioritizing the subsequent emergency calls according to a response to the to the query(s) via the another client devices.

Abstract: A system for delivering over-the-top voice of incoming emergency calls to dispatchers' terminals at emergency dispatch centers, comprising a network gateway deployed in an emergency dispatch center and a remote server. The network gateway is adapted for transmitting, via a network, IP packets encapsulating audio data extracted from one or more of a plurality of incoming emergency calls received at the emergency dispatch center where the audio data of each emergency call is associated with an extension ID of a respective one of a plurality of dispatcher terminals assigned to take and handle the respective emergency calls at the emergency dispatch center. The remote server is adapted for receiving, via the network, the IP packets encapsulating the audio data, extracting the audio data, processing the audio data, and transmitting the processed audio data relating to each emergency call to one of the dispatcher terminals according to the extension ID.

Abstract: A method of prioritizing incoming emergency calls, comprising receiving one or more emergency calls originating from one or more client devices used to report one or more emergency events, computing an event zone for each emergency event based on one or more event attributes of the emergency event retrieved according to data extracted from the emergency call, receiving one or more subsequent emergency calls originating from one or more another client devices, computing a location of each another client devices with respect to the event zone of one or more of the emergency events, responding to the subsequent emergency calls with one or more queries generated automatically according to the relative location of each another client device with respect to one or more of the event zones, and prioritizing the subsequent emergency calls according to a response to the to the query(s) via the another client devices.