Patents by Inventor Ron Ijack

Ron Ijack has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD AND SYSTEM FOR ASSIGNING SERVICE REQUESTS
    Publication number: 20170147962
    Abstract: Disclosed is a method of and system for managing service requests. The method may include determining, with a processor, a Service Level Agreement (SLA) target associated with each service request of a plurality of service requests. Additionally, the method may include determining, with a processor, a target delivery time corresponding to each service request of the plurality of service requests. A target delivery time of a service request may be determined based on each of an origin time and a SLA target associated with the service request. Furthermore, the method may include determining, with a processor, a priority value corresponding to each service request of the plurality of service requests. The priority value corresponding to a service request may be determined based on at least one of the origin time of the service request and the target delivery time of the service request.
    Type: Application
    Filed: November 25, 2015
    Publication date: May 25, 2017
    Inventors: Ron Ijack, Kevin Pickard, Vivek Thomas, Magda Nedelcu, Tim Ellis, Sean Snider