Abstract: An apparatus and system are described for enhancing digital communications using behavior profiles of participants, including: a collaboration engine having a behavioral profile knowledge base, the collaboration engine being an internet cloud computing arrangement, in which the behavioral profile knowledge base includes behavioral profiles of at least two participants; a communication arrangement having a collaboration module for communicating with the collaboration engine; and at least two communication terminal arrangements for providing a communication session between the at least two participants. A related method is also described.

Abstract: A system and method for use with a wireless handheld device wherein a database at an enterprise server captures airtime usage and related client matter information of the wireless handheld device. The wireless handheld device is configured for wireless communication and for automatically transmitting client and matter information and wireless communication usage to the database system. The database system then relates the wireless communication usage and professional services time associated therewith to one of the matters. In this manner, communication costs and professional services associated with the wireless handheld device may be recovered.