Abstract: A computer implemented method is provided for automatically determining a response to an input query. The method includes searching at a first stage a data repository using the input query. The data repository is configured to store historical queries and their corresponding responses. The search is adapted to determine a plurality of historical queries related to the input query and historical responses corresponding to the related historical queries. The method also includes clustering the plurality of historical responses into one or more response groups, where each response group includes one or more similar historical responses. The method additionally includes searching at a second stage a content management system (CMS) to determine if there is at least one similar response to at least one historical response in each response group. The CMS is configured to store standard responses to anticipated queries.

Abstract: A computer implemented method is provided for automatically determining a response to an input query. The method includes searching at a first stage a data repository using the input query. The data repository is configured to store historical queries and their corresponding responses. The search is adapted to determine a plurality of historical queries related to the input query and historical responses corresponding to the related historical queries. The method also includes clustering the plurality of historical responses into one or more response groups, where each response group includes one or more similar historical responses. The method additionally includes searching at a second stage a content management system (CMS) to determine if there is at least one similar response to at least one historical response in each response group. The CMS is configured to store standard responses to anticipated queries.