Patents by Inventor Ronald D. Swan

Ronald D. Swan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Adding real-time dictation capabilities for speech processing operations handled by a networked speech processing system
    Patent number: 8296139
    Abstract: The present invention can include a speech processing method for providing dictation capabilities to a voice server. The method can include a step of establishing a real-time voice communication session involving a voice interface. Speech for the communication session can be streamed to a remotely located voice server. A real-time stream of text can be received from the voice server. The stream of text can include text that has been speech-to-text converted by the voice server from the streamed speech. The voice server can use a MRCP based non-halting interface to receive the real-time stream of speech and a delivery interface to deliver real-time text to a designated endpoint.
    Type: Grant
    Filed: December 22, 2006
    Date of Patent: October 23, 2012
    Assignee: International Business Machines Corporation
    Inventors: William V. Da Palma, Brien H. Muschett, Wendi L. Nusbickel, Ronald D. Swan
  • ADDING REAL-TIME DICTATION CAPABILITIES FOR SPEECH PROCESSING OPERATIONS HANDLED BY A NETWORKED SPEECH PROCESSING SYSTEM
    Publication number: 20080154593
    Abstract: The present invention can include a speech processing method for providing dictation capabilities to a voice server. The method can include a step of establishing a real-time voice communication session involving a voice interface. Speech for the communication session can be streamed to a remotely located voice server. A real-time stream of text can be received from the voice server. The stream of text can include text that has been speech-to-text converted by the voice server from the streamed speech. The voice server can use a MRCP based non-halting interface to receive the real-time stream of speech and a delivery interface to deliver real-time text to a designated endpoint.
    Type: Application
    Filed: December 22, 2006
    Publication date: June 26, 2008
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: WILLIAM V. DA PALMA, BRIEN H. MUSCHETT, WENDI L. NUSBICKEL, RONALD D. SWAN
  • Automated call center transcription services
    Patent number: 7184539
    Abstract: A method for communicating with a call center can include receiving a telephony contact from a caller. A discoursive input including free-form speech can thereafter be received. The discoursive input can be converted into a textual transcription. At least a portion of the textual transcription can be presented upon a display screen of a service agent computer system. The telephony contact can be routed to a telephony device associated with the service agent computer system.
    Type: Grant
    Filed: April 29, 2003
    Date of Patent: February 27, 2007
    Assignee: International Business Machines Corporation
    Inventors: Vicki L. Colson, Baiju Mandalia, Ronald D. Swan
  • Automated call center transcription services
    Publication number: 20040218751
    Abstract: A method for communicating with a call center can include receiving a telephony contact from a caller. A discoursive input including free-form speech can thereafter be received. The discoursive input can be converted into a textual transcription. At least a portion of the textual transcription can be presented upon a display screen of a service agent computer system. The telephony contact can be routed to a telephony device associated with the service agent computer system.
    Type: Application
    Filed: April 29, 2003
    Publication date: November 4, 2004
    Applicant: International Business Machines Corporation
    Inventors: Vicki L. Colson, Baiju D. Mandalia, Ronald D. Swan