Patents by Inventor Ronald G. Van Volkenburgh

Ronald G. Van Volkenburgh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Device and method for concealing customer information from a customer service representative
    Patent number: 9069975
    Abstract: A method of concealing customer-provided information from an operator during a telephone conversation between the operator and a customer includes receiving dual-tone-multi-frequency-encoded customer information via a telephone connection to a customer telephone and generating a request asking the customer to confirm the information. The method also includes converting the dual-tone-multi-frequency-encoded customer information into an ASCII data stream and sending the ASCII data stream to a computing device, whereby the operator is unable to discern the customer information.
    Type: Grant
    Filed: October 16, 2013
    Date of Patent: June 30, 2015
    Assignee: THE WESTERN UNION COMPANY
    Inventor: Ronald G. Van Volkenburgh
  • DEVICE AND METHOD FOR CONCEALING CUSTOMER INFORMATION FROM A CUSTOMER SERVICE REPRESENTATIVE
    Publication number: 20140123302
    Abstract: A method of concealing customer-provided information from an operator during a telephone conversation between the operator and a customer includes receiving dual-tone-multi-frequency-encoded customer information via a telephone connection to a customer telephone and generating a request asking the customer to confirm the information. The method also includes converting the dual-tone-multi-frequency-encoded customer information into an ASCII data stream and sending the ASCII data stream to a computing device, whereby the operator is unable to discern the customer information.
    Type: Application
    Filed: October 16, 2013
    Publication date: May 1, 2014
    Applicant: The Western Union Company
    Inventor: Ronald G. Van Volkenburgh
  • Device and method for concealing customer information from a customer service representative
    Patent number: 8582764
    Abstract: A method of concealing customer-provided information from an operator during a telephone conversation between the operator and a customer includes receiving dual-tone-multi-frequency-encoded customer information via a telephone connection to a customer telephone and generating a request asking the customer to confirm the information. The method also includes converting the dual-tone-multi-frequency-encoded customer information into an ASCII data stream and sending the ASCII data stream to a computing device, whereby the operator is unable to discern the customer information.
    Type: Grant
    Filed: March 24, 2003
    Date of Patent: November 12, 2013
    Assignee: The Western Union Company
    Inventor: Ronald G. Van Volkenburgh
  • Device and method for concealing customer information from a customer service representative
    Publication number: 20040193897
    Abstract: A method of concealing customer-provided information from an operator during a telephone conversation between the operator and a customer includes receiving dual-tone-multi-frequency-encoded customer information via a telephone connection to a customer telephone and generating a request asking the customer to confirm the information. The method also includes converting the dual-tone-multi-frequency-encoded customer information into an ASCII data stream and sending the ASCII data stream to a computing device, whereby the operator is unable to discern the customer information.
    Type: Application
    Filed: March 24, 2003
    Publication date: September 30, 2004
    Applicant: First Data Corporation
    Inventor: Ronald G. Van Volkenburgh