Abstract: A method for diagnosing a device malfunction includes receiving a request for repair from an electromechanical device, wherein the request includes identification of the malfunctioning device, data related to the configuration and state of the device, information on the level of access to the device, and a description of the device malfunction. A repair analysis procedure may be automatically selected based on the information received, and at least one automated test may be executed. The repair analysis procedure may be represented by a diagnostics tree having a plurality of nodes, where each node may include different numbers of tests. The tests may include the download of software to the device. Results from the test or tests may be used to move through the diagnostics tree and modify or update the repair analysis procedure. An instruction to resolve the malfunction may then be deployed to the device.