Abstract: A computer-based psychotherapy triage method comprising: obtaining text data relating to a patient at an initial stage of a therapy process; using at least a first part of a deep learning model to obtain a representation of at least the text data; using at least a second part of the deep learning model, and an input thereto formed using the representation, to obtain an output predicting a characteristic of a condition of the patient and/or of the therapy process; and causing the system to take one or more actions relating to the therapy process, wherein the one or more actions are selected based on the output; wherein the deep learning model is trained using a training set comprising, for a plurality of other patients, text data relating to the other patient at an initial stage of a therapy process and a result of a determination of the characteristic.