Abstract: A method of managing distribution of a document and access to its contents with security in a network having nodes is described. The nodes may have digital processors for remote communication over a wide area network and local data stores. The exemplary method includes a node sending a document in encrypted format and including a payload, and control data including destination data, access control data, and signature data, and a document destination list. The sending node may only send the document to nodes on the destination list. A node may receive the document, decrypt at least some of the document, and process the document according to the control data by extracting the control data and managing document payload access and document storage and user access according to the control data.

Abstract: Servers of a clinical trial support network have digital data processors which execute an automated tracking and prediction model for patient engagement. The model is linked with an interfacing tool used by doctor managing a group of patients and an interfacing tool used by patients for real time capture of events. The system processes factor values to generate and track in real time a patient engagement index. The system uses the factor values to maintain a taxonomy of factor values. The system is also programmed to determine values of characteristics derived from the factors, such as a characteristic indicating time-based trend of a factor. Another advantageous characteristic is impact of multiple occurrences of a factor.

Abstract: A computing system for managing one or more communication interrupts during a communication session associated with a resource in an enterprise is disclosed. The computing system includes a monitoring module for monitoring one or more parameters of the communication session. The system further includes a database for storing the one or more monitored parameters. The system further includes a determination module for determining at least one participation score for the resource based on the one or more stored parameters. The system further includes a control module for controlling the one or more communication interrupts based on the at least one determined participation score.

Abstract: A method of managing distribution of a document and access to its contents with security in a network having nodes is described. The nodes may have digital processors for remote communication over a wide area network and local data stores. The exemplary method includes a node sending a document in encrypted format and including a payload, and control data including destination data, access control data, and signature data, and a document destination list. The sending node may only send the document to nodes on the destination list. A node may receive the document, decrypt at least some of the document, and process the document according to the control data by extracting the control data and managing document payload access and document storage and user access according to the control data.

Abstract: A collaboration system for information sharing in an enterprise is disclosed. The collaboration system includes a monitoring module configured to monitor a communication for one or more parameters. The collaboration system further includes an information management module configured to select one or more data items from one or more databases based on the one or more parameters, wherein each of the data items includes an associated score. The collaboration system further includes a ranking module configured to score the one or more selected data items. The collaboration system further includes a database management module configured to update the one or more databases with the score of the one or more selected data items.

Abstract: A computing system for managing one or more communication interrupts during a communication session associated with a resource in an enterprise is disclosed. The computing system includes a monitoring module for monitoring one or more parameters of the communication session. The system further includes a database for storing the one or more monitored parameters. The system further includes a determination module for determining at least one participation score for the resource based on the one or more stored parameters. The system further includes a control module for controlling the one or more communication interrupts based on the at least one determined participation score.

Abstract: A computing system for managing one or more communication interrupts during a communication session associated with a resource in an enterprise is disclosed. The computing system includes a monitoring module for monitoring one or more parameters of the communication session. The system further includes a database for storing the one or more monitored parameters. The system further includes a determination module for determining at least one participation score for the resource based on the one or more stored parameters. The system further includes a control module for controlling the one or more communication interrupts based on the at least one determined participation score.

Abstract: Servers of a clinical trial support network have digital data processors which execute an automated tracking and prediction model for patient engagement. The model is linked with an interfacing tool used by doctor managing a group of patients and an interfacing tool used by patients for real time capture of events. The system processes factor values to generate and track in real time a patient engagement index. The system uses the factor values to maintain a taxonomy of factor values. The system is also programmed to determine values of characteristics derived from the factors, such as a characteristic indicating time-based trend of a factor. Another advantageous characteristic is impact of multiple occurrences of a factor.

Abstract: A clinical trial support network has data processors which perform patient data attribute classification during clinical trial setup by identifying attributes which are sensitive, the attributes being instantiated as terms in clinical trial records. For each identified attribute a risk value or weighting associated with the attribute is stored. After this initialization, in real time a potential data posting is received, such as from a patient using an online portal or from a doctor managing a clinical trial group. The data processors perform real time privacy analysis for the potential data posting, by using the risk values of attributes for which there are terms in the potential posting, to determine an overall risk level for the potential data posting. Once the analysis is performed the potential posting is transmitted or posted according to the result: blocked, full publication, or partial publication.

Abstract: A system and method determines members of a team in a contact center to handle a request. The method is performed by a formation device by receiving a user request from a user device, the user request associated with a type of user request. The method includes determining a plurality of member types required in handling the request based upon the type of request. The method includes determining a plurality of agents of the contact center, the agents collectively having the member types. The method includes transmitting a request to a plurality of member devices of the contact center respectively associated with each of the agents to participate in a real-time communication with the user device in handling the user request.

Abstract: A system and method determines members of a team in a contact center to handle a request. The method is performed by a formation device by receiving a user request from a user device, the user request associated with a type of user request. The method includes determining a plurality of member types required in handling the request based upon the type of request. The method includes determining a plurality of agents of the contact center, the agents collectively having the member types. The method includes transmitting a request to a plurality of member devices of the contact center respectively associated with each of the agents to participate in a real-time communication with the user device in handling the user request.

Abstract: A computing system for managing one or more communication interrupts during a communication session associated with a resource in an enterprise is disclosed. The computing system includes a monitoring module for monitoring one or more parameters of the communication session. The system further includes a database for storing the one or more monitored parameters. The system further includes a determination module for determining at least one participation score for the resource based on the one or more stored parameters. The system further includes a control module for controlling the one or more communication interrupts based on the at least one determined participation score.

Abstract: A system for driving a virtual view of agents of a contact center is provided. The system includes a monitoring module for monitoring and detecting a breach in threshold associated with at least one key performance indicator of at least one agent from a plurality of agents. The system further includes a ranking module for calculating a rank of at least one agent among the plurality of agents based on predefined rules. The system further includes a driving module for driving a display of the virtual view of the plurality of agents based on the calculated rank of the at least one agent.

Abstract: A collaboration system for information sharing in an enterprise is disclosed. The collaboration system includes a monitoring module configured to monitor a communication for one or more parameters. The collaboration system further includes an information management module configured to select one or more data items from one or more databases based on the one or more parameters, wherein each of the data items includes an associated score. The collaboration system further includes a ranking module configured to score the one or more selected data items. The collaboration system further includes a database management module configured to update the one or more databases with the score of the one or more selected data items.

Abstract: A system for driving a virtual view of agents of a contact center is provided. The system includes a monitoring module for monitoring and detecting a breach in threshold associated with at least one key performance indicator of at least one agent from a plurality of agents. The system further includes a ranking module for calculating a rank of at least one agent among the plurality of agents based on predefined rules. The system further includes a driving module for driving a display of the virtual view of the plurality of agents based on the calculated rank of the at least one agent.