Abstract: Arrangement and method for managing set-top boxes used by customers of a content service provider includes at least one automated tester each arranged to couple to set-top boxes and subject each set-top box to a series of automated tests to determine whether each set-top box is functioning properly or requires subsequent repair, and a processor unit coupled to each automated tester for receiving test results therefrom and monitoring testing of set-top boxes via the automated tester(s). Each automated tester is located at a testing facility maintained by the content service provider. A database stores the test results from the automated tester(s) and enables generation of customized reports about the set-top boxes tested by the automated tester(s). A billing system is coupled to each automated tester and to the processor unit and coordinates invoicing for testing performed by the automated tester(s) and repair of set-top boxes at a repair facility.

Abstract: A method for clearing a memory component of an electronic device using a universal remote control unit includes initiating, by a user, an upgrading mode; entering, by a user, a code associated with a device to be controlled by the remote control unit; entering, by a user, a signal formatting data entry which includes signal formatting data, via the keys of the keypad, to be stored in memory of the remote control unit; and associating the type of device to be controlled by the remote control unit with the signal formatting data entry. The signal formatting data is formed to allow a sequence of depression of keys to cause the memory component of the device to be cleared.

Abstract: Arrangement and method for managing set-top boxes used by customers of a content service provider includes at least one automated tester each arranged to couple to set-top boxes and subject each set-top box to a series of automated tests to determine whether each set-top box is functioning properly or requires subsequent repair, and a processor unit coupled to each automated tester for receiving test results therefrom and monitoring testing of set-top boxes via the automated tester(s). Each automated tester is located at a testing facility maintained by the content service provider. A database stores the test results from the automated tester(s) and enables generation of customized reports about the set-top boxes tested by the automated tester(s). A billing system is coupled to each automated tester and to the processor unit and coordinates invoicing for testing performed by the automated tester(s) and repair of set-top boxes at a repair facility.

Abstract: A method for updating a memory of a universal remote control unit includes the steps of initiating, by a user, an upgrading mode; entering, by a user, a code associated with a device to be controlled by the remote control unit; entering, by a user, a signal formatting data entry which includes signal formatting data, via the keys of the keypad, to be stored in the memory of the remote control unit; and associating the device to be controlled by the remote control unit with the signal formatting data entry such that when one or more of a device type key associated with a device type is subsequently depressed, subsequent commands sent by the remote control unit have the format specified by the signal formatting data, and when a command key uniquely associated with the device type is depressed, commands sent by the remote control unit have the format specified by the signal formatting data.