Patents by Inventor Ronit Ephrat

Ronit Ephrat has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8694307
    Abstract: A method and apparatus for speech analysis, comprising detecting an at least one temporal characteristic of an at least one speech of an at least one speaker, and deducing an at least one quantitative score from the at least one temporal characteristic, where the at least one quantitative score indicates an at least one extent of an at least one behavioral aspect of the at least one speaker.
    Type: Grant
    Filed: May 19, 2011
    Date of Patent: April 8, 2014
    Assignee: Nice Systems Ltd.
    Inventors: Sherrie Shammass, Moshe Wasserblat, Oren Lewkowicz, Liron Aichel, Oded Kalchiem, Ishay Levi, Ronit Ephrat, Adee Lavi, Lior Hadaya
  • Patent number: 8473624
    Abstract: Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.
    Type: Grant
    Filed: July 21, 2010
    Date of Patent: June 25, 2013
    Assignee: Nice Systems Ltd.
    Inventors: Beeri Mart, Moshe Wasserblat, Oren Lewkowicz, Hadas Liberman Ben-Ami, Omer Gazit, Zohar Tsfoni, Stas Margolis, Ronit Ephrat
  • Publication number: 20120296642
    Abstract: A method and apparatus for speech analysis, comprising detecting an at least one temporal characteristic of an at least one speech of an at least one speaker, and deducing an at least one quantitative score from the at least one temporal characteristic, where the at least one quantitative score indicates an at least one extent of an at least one behavioral aspect of the at least one speaker.
    Type: Application
    Filed: May 19, 2011
    Publication date: November 22, 2012
    Applicant: Nice Systems Ltd.
    Inventors: Sherrie SHAMMASS, Moshe Wasserblat, Oren Lewkowicz, Liron Aichel, Oded Kalchiem, Ishay Levi, Ronit Ephrat, Adee Lavi, Lior Hadaya
  • Publication number: 20120020473
    Abstract: Embodiments of the invention are directed to a system and method for routing interactions. A method may include receiving a message related to the interaction. Text included in the message may be analyzed. A destination may be selected for the message based on analysis of the text. The message may be routed to the selected destination.
    Type: Application
    Filed: July 21, 2010
    Publication date: January 26, 2012
    Inventors: Beeri Mart, Moshe Wasserblat, Oren Lewkowicz, Hadas Liberman Ben-Ami, Omer Gazit, Zohar Tsfoni, Stas Margolis, Ronit Ephrat
  • Publication number: 20110307258
    Abstract: A method and apparatus for providing real-time assistance related to an interaction associated with a contact center, comprising steps or components for: receiving at least a part of an audio signal of an interaction captured by a capturing device associated with an organization, and metadata information associated with the interaction; performing audio analysis of the at least part of the audio signal, while the interaction is still in progress to obtain audio information; categorizing at least a part of the metadata information and the audio information, to determine a category associated with the interaction, while the interaction is still in progress to obtain audio information; and taking an action associated with the category.
    Type: Application
    Filed: June 15, 2010
    Publication date: December 15, 2011
    Applicant: Nice Systems Ltd.
    Inventors: Hadas Liberman, Keren Eshkol, Oren Lewkowicz, Omer Gazit, Zohar Tzfoni, Avi Revivo, Leon Portman, Ronit Ephrat, Oren Pereg, Ronen Laperdon, Dori Shapira, Moshe Wasserblat
  • Publication number: 20080313090
    Abstract: A platform for enabling collaboration of components of a distributed interaction-related loosely-coupled system, and a method thereof are provided. The platform includes a communication medium and interaction-related business services capable of communicating via the communication medium using an interaction management protocol.
    Type: Application
    Filed: June 18, 2007
    Publication date: December 18, 2008
    Inventors: Leonid Portman, Omri Hayner, Ronit Ephrat, Itay Grushka, Dvir Hoffman, Hadas Liberman Ben-Ami