Abstract: Methods, systems, and computer program products are provided for software problem administration that includes identifying the occurrence of a predefined watch event; identifying an action in dependence upon the identified predefined watch event and a policy; and executing the action. A policy defines predefined watch events and their associated actions. Identifying the occurrence of a predefined watch event may be carried out by detecting a message of a predefined message type in a message queue. Identifying the occurrence of a predefined watch event may also include detecting a log entry of a predefined log type. Identifying an action in dependence upon the identified predefined watch event and a policy may be carried out by identifying a software upgrade request action and executing the action may be carried out by requesting a software upgrade from a service provider.