Patents by Inventor Ross Judd

Ross Judd has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Communication resource allocation
    Patent number: 11178281
    Abstract: A technique relates to communication resource allocation. A computer system monitors a communication between a conversational entity communication channel and a user device. A type of the communication associated with the user device is determined based on the communication. A replacement communication channel to replace the conversational entity communication channel is determined, in response to the type of the communication. The replacement communication channel is coupled to the user device in place of the conversational entity communication channel.
    Type: Grant
    Filed: March 5, 2019
    Date of Patent: November 16, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Christopher John Butler, Ross Judd, Timothy M. Lynar, Shaila Pervin
  • COMMUNICATION RESOURCE ALLOCATION
    Publication number: 20200288016
    Abstract: A technique relates to communication resource allocation. A computer system monitors a communication between a conversational entity communication channel and a user device. A type of the communication associated with the user device is determined based on the communication. A replacement communication channel to replace the conversational entity communication channel is determined, in response to the type of the communication. The replacement communication channel is coupled to the user device in place of the conversational entity communication channel.
    Type: Application
    Filed: March 5, 2019
    Publication date: September 10, 2020
    Inventors: Christopher John Butler, Ross Judd, Timothy M. Lynar, Shaila Pervin
  • AUTOMATED COGNITIVE ASSISTANCE SYSTEM FOR PROCESSING INCOMING ELECTRONIC COMMUNICATIONS WITH CONTEXTUAL INFORMATION
    Publication number: 20200112634
    Abstract: A system and method for processing an electronic communication comprise receiving, by a communication processing system, data regarding an incoming communication output from a computing device of a communication initiator and directed to a computing device of a communication recipient; performing a data search, by the communication processing system of one or more data sources for context information regarding at least one of the communication initiator or the communication initiator; aggregating, by the communication processing system, collected context information in response to performing the data search; and generating and formatting contact context data from the collected context information for output to the computing device of the communication recipient.
    Type: Application
    Filed: October 9, 2018
    Publication date: April 9, 2020
    Inventors: Ross Judd, Thomas E. Creamer, Sumit Patel
  • Automated cognitive assistance system for processing incoming electronic communications with contextual information
    Patent number: 10616406
    Abstract: A system and method for processing an electronic communication comprise receiving, by a communication processing system, data regarding an incoming communication output from a computing device of a communication initiator and directed to a computing device of a communication recipient; performing a data search, by the communication processing system of one or more data sources for context information regarding at least one of the communication initiator or the communication initiator; aggregating, by the communication processing system, collected context information in response to performing the data search; and generating and formatting contact context data from the collected context information for output to the computing device of the communication recipient.
    Type: Grant
    Filed: October 9, 2018
    Date of Patent: April 7, 2020
    Assignee: International Business Machines Corporation
    Inventors: Ross Judd, Thomas E. Creamer, Sumit Patel