Patents by Inventor Rouba Ibrahim

Rouba Ibrahim has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for predicting call waiting times
    Patent number: 8311208
    Abstract: A method is provided for the production of accurate waiting time estimates based on at least one of (i) a queue arrival rate and (ii) estimated queue length. In a first embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue arrival rate. In a second embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue length estimate. The queue length estimate is a prediction of the size of the queue at a given time instant.
    Type: Grant
    Filed: March 25, 2010
    Date of Patent: November 13, 2012
    Assignee: Avaya Inc.
    Inventors: Rouba Ibrahim, Patrick Tendick
  • Method for Predicting Call Waiting Times
    Publication number: 20110235798
    Abstract: A method is provided for the production produce accurate waiting time estimates based on at least one of (i) a queue arrival rate and (ii) estimated queue length. In a first embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue arrival rate. In a second embodiment of the present invention, the waiting time for a caller is determined on the basis of a queue length estimate. The queue length estimate is a prediction of the size of the queue at a given time instant.
    Type: Application
    Filed: March 25, 2010
    Publication date: September 29, 2011
    Applicant: Avaya Inc.
    Inventors: Rouba Ibrahim, Patrick Tendick