Abstract: A roadside assistance system and method. The system includes a user device and a plurality of provider devices, each including a display, an input mechanism, a GPS module, a wireless transceiver, a processor, a non-transitory computer readable medium operatively connected to the processor, and a logic stored in the non-transitory computer readable medium that, when executed by the processor, causes the system to perform a method. The method includes receiving information relating to current traffic conditions from a remote database, calculating an optimal service provider based on service provider locations, work status, and current traffic conditions, and displaying an estimated arrival time based on current traffic conditions. The system allows users to quickly and easily request roadside assistance with the assurance of an accurate arrival time.