Patents by Inventor Roy D. Barrett

Roy D. Barrett has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Apparatus, method, and computer program product for geographic call center status and security
    Patent number: 8150011
    Abstract: An apparatus, method, system, and computer program product are provided for producing a geographical mapping of the status, activity, security, work-force, and other information of call centers. The systems and methods may receive call center data and call data, generate a geographical data, and display at least a portion of the geographical data.
    Type: Grant
    Filed: December 12, 2007
    Date of Patent: April 3, 2012
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: James T. McConnell, Charles V. Miller, IV, Roy D. Barrett
  • APPARATUS, METHOD, AND COMPUTER PROGRAM PRODUCT FOR GEOGRAPHIC CALL CENTER STATUS AND SECURITY
    Publication number: 20090154685
    Abstract: An apparatus, method, system, and computer program product are provided for producing a geographical mapping of the status, activity, security, work-force, and other information of call centers. The systems and methods may receive call center data and call data, generate a geographical data, and display at least a portion of the geographical data.
    Type: Application
    Filed: December 12, 2007
    Publication date: June 18, 2009
    Applicants: Verizon Services Corp., Verizon Corporate Services Group, Inc.
    Inventors: James T. McConnell, Charles V. Miller, IV, Roy D. Barrett