Abstract: A system and method for documenting delays associated with a project. The present invention includes provisions that enable a field personnel working on a project on the field to document excusable delays as the delays are encountered. The field personnel is equipped with a communications device that has access to a server. During a communications session between the communications device and the server, the field personnel uses the communications device to upload project information related to the delays to the server. The server then invokes or updates a DMT to document the time associated with the delays. The delay time documented in the DMT is then subtracted from a total time reported by a maintenance clock associated with the project.

Abstract: A computerized guide system and method include instructions for transferring software from a server in a network to telecommunications equipment in a remote location using a mobile computer. Instructions for accessing, downloading, and transferring updated software programs that are self-guided are advantageous for independent use by technicians. Instructions of such a guide and method are accessible at a plurality of locations at the same time to a plurality of technicians servicing telecommunications equipment, such as multiplexers of different vendors.