Abstract: A communication system is described that comprises a switching system, an SCP, and a customer premises. The customer premises includes a remote processor and a plurality of terminating devices. When in operation, the switching system receives a call. Because of the type of call, the switching system queries the SCP for routing information on where to route the call, and the SCP queries the remote processor in the customer premises. The remote processor processes the query to determine routing information to route the call to a terminating device in the customer premises. The remote processor generates a code that includes the routing information and transmits the code to the SCP. The SCP processes the code to identify the routing information determined by the remote processor. The SCP then transmits the routing information to the switching system to cause the switching system to route the call to the terminating device.

Abstract: A remote processor (RP) adapted for use with a telephone system is provided according to one embodiment of the invention. The RP includes a communication interface capable of communicating with a service control point (SCP) of the telephone system and a processing system. The processing system is configured to present a troubleshooting graphical interface and present one or more troubleshooting tools to be used in troubleshooting RP operations and in troubleshooting RP interactions with the telephone system.