Abstract: Systems and methods are disclosed for assessing a relocation option. More specifically, a line of business may assess a relocation option by generating a geographic model that may be based on data about a relocation option. The system and method of generating a geographic model may include the generation of a reward score based on reward drivers. The model may also include generating a risk score that is based on risk factors. The reward score and the risk score may be compared. The line of business may also conduct an in-country/due diligence visit based at least in part on the geographic model and may assemble a risk mitigation framework. In addition, outputs of the model may be analyzed using portfolio theory analysis. Such portfolio theory analysis may include determining the Markowitz Efficient Frontier of optimal location sets. The analysis may also include obtaining an optimal location set based on a preferably predetermined concentration risk tolerance.

Abstract: A system and method of determining a recommended location for performing a work function is provided. In some examples, the system and method may include receiving a plurality of process criteria, such as hours of operation associated with the work function, type of work performed, skill set desired, language skills desired, and the like. The system and method may further include receiving a plurality of provider attributes, such as languages spoken, knowledge base/skill set, flexibility of staffing, and the like. One or more recommended locations for performing the work function may be determined based on the business and provider attributes.

Abstract: A system and method of determining a recommended location for performing a work function is provided. In some examples, the system and method may include receiving a plurality of process criteria, such as hours of operation associated with the work function, type of work performed, skill set desired, language skills desired, etc. The system and method may further include receiving a plurality of provider attributes, such as languages spoken, knowledge base/skill set, flexibility of staffing, etc. One or more recommended locations for performing the work function may be determined based on the business and provider attributes.

Abstract: A system and method of identifying one or more locations eligible to perform a work function based on one or more filtering parameters is provided. The system and method may include receiving a first plurality of locations and filtering the first plurality of locations to identify a second plurality of locations eligible to perform an identified work function based on a first filtering parameter. The second plurality of locations may be further filtered to determine a third plurality of eligible locations, the third plurality of eligible locations being identified based on a second filtering parameter. In some examples, the third plurality of locations may be further filtered to identify a fourth plurality of eligible locations, the fourth plurality of eligible locations being identified based on a third filtering parameter.

Abstract: A system and method of calculating a concentration risk score for a work process at an organization center are provided. The concentration risk score may be based on a redundancy score and a criticality score. In some examples, the redundancy score may be determined based on a percentage of total resources associated with the work process at a first center. The redundancy score and criticality score may then be combined to determine a concentration risk score for the work process at that center.

Abstract: Systems and methods are disclosed for assessing a relocation option. More specifically, a line of business may assess a relocation option by generating a geographic model that may be based on data about a relocation option. The system and method of generating a geographic model may include the generation of a reward score based on reward drivers. The model may also include generating a risk score that is based on risk factors. The reward score and the risk score may be compared. The line of business may also conduct an in-country/due diligence visit based at least in part on the geographic model and may assemble a risk mitigation framework. In addition, outputs of the model may be analyzed using portfolio theory analysis. Such portfolio theory analysis may include determining the Markowitz Efficient Frontier of optimal location sets. The analysis may also include obtaining an optimal location set based on a preferably predetermined concentration risk tolerance.