Patents by Inventor Ruben Kislaki

Ruben Kislaki has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • CRM including multi-thread messaging
    Patent number: 10380516
    Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by routing a subset of the inquiries to an independent group of experts. The customer service inquiries are optionally routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. Embodiments include methods of classifying customer service inquiries, training a machine learning system, and/or processing customer service inquiries. Multiple experts may provide responses to a particular customer service inquiry, optionally within a single chat window.
    Type: Grant
    Filed: September 29, 2017
    Date of Patent: August 13, 2019
    Assignee: Directly Software, Inc.
    Inventors: Ruben Kislaki, Vlad Georgescu, Jeff Patterson, Stephen Hsu, Tanausu Cerdeña
  • Expert based customer service
    Patent number: 9654640
    Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by providing the inquiries to an independent group of experts. These experts are typically able to resolve the inquiry before the inquiries are routed to a traditional contact center. The customer service inquiries are routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. In some embodiments, more than one expert can contribute to the resolution of an inquiry.
    Type: Grant
    Filed: April 25, 2016
    Date of Patent: May 16, 2017
    Assignee: Directly, Inc.
    Inventors: Antony Brydon, Jeff Patterson, Jean Tessier, Scott Golubock, Vlad Georgescu, Ruben Kislaki
  • Customer service routing
    Patent number: 9325849
    Abstract: In a crowd sourcing approach, responses to customer service inquiries are provided by providing the inquiries to an independent group of experts. These experts are typically able to resolve the inquiry before the inquiries are routed to a traditional contact center. The customer service inquiries are routed to specific experts based on matches between identified subject matter of the inquiries and expertise of the experts. In some embodiments, more than one expert can contribute to the resolution of an inquiry.
    Type: Grant
    Filed: February 10, 2015
    Date of Patent: April 26, 2016
    Assignee: DIRECTLY, INC.
    Inventors: Antony Brydon, Jeff Patterson, Jean Tessier, Scott Golubock, Vlad Georgescu, Ruben Kislaki