Abstract: Implementations are directed to a field services management (FSM) platform by providing a services layer including a plurality of micro-services, each micro-service executing one or more FSM tasks associated with an asset, providing at least one presentation layer including a plurality of channels, through which a user communicates with the FSP platform, receiving, by a virtual agent, and through a channel of the one or more channels, input data from one of the user and the asset, transmitting, by the virtual agent, at least a portion of the input data to an artificial intelligence (AI) system, receiving, by the virtual agent, response data from the AI system, the response data representing an intent, initiating at least one micro-service to perform at least one FSM task based on the intent, the at least one micro-service being performed based on interactions between the user and the virtual agent to progress through a work-flow of the at least one micro-service, and storing interaction data and asset data in

Abstract: Smart appliances, user devices and servers are networked to form a complete end-to-end automated platform wherein the appliances are monitored by a server. Push notifications generated by the smart appliances whenever products contained therein are likely to be exhausted soon are received by the server. The server updates a shopping list on a user device to identify the products as requiring replenishment in response to receiving the push notifications. The server also enables displaying a user interface on the user device that facilitates various interactions for the users of the platform such as identifying products for replenishment, posting feedback on products or making an enquiry regarding products.