Abstract: Systems, computer-implemented methods, and/or computer program products facilitating a process to monitor and evaluate the effects of an artificial intelligence (AI) model on enterprise performance metrics are provided. According to an embodiment, a computer implemented method can comprise determining a technical issue of candidate technical issues associated with an artificial intelligence model that correlates to a change associated with a performance metric, wherein the determination is based on using a first data model that defines first relationships between the key performance metrics and candidate technical issues and second relationships between the candidate technical issues and candidate solutions. The method further comprises determining a solution for the technical issue using the data model and recommending or automatically implementing the solution.

Abstract: A method includes: creating, by a processor set, a training dataset using historic information technology (IT) operations data and historic event data of a computer system; training, by the processor set, a machine learning model using the training dataset; receiving, by the processor set, run-time IT operations data of the computer system; determining, by the processor set, a golden signal classification, a cause-effect classification, and an impact using the run-time IT operations and the machine learning model; and generating, by the processor set, a resolution recommendation based on the golden signal classification, the cause-effect classification, and the impact.

Abstract: Computer-implemented techniques for unsupervised event extraction are provided. In one instance, a computer implemented method can include parsing, by a system operatively coupled to a processor, unstructured text comprising event information to identify candidate event components. The computer implemented method can further include employing, by the system, one or more unsupervised machine learning techniques to generate structured event information defining events represented in the unstructured text based on the candidate event components.

Abstract: Deriving augmented knowledge defining a knowledge base by extracting entities from a plurality of heterogeneous data sources; and augmenting the extracted entities; and utilizing an augmented entity to enhance a user activity.

Abstract: Embodiments of the present invention provide a computer system, a computer program product, and a method that comprises analyzing a performed query by identifying a plurality of indicative markers based on a pre-stored classification database associated with the performed query; generating a plurality of facets based on the analysis of the performed query; selecting at least two facets within the generated plurality of facets by determining a quantitative similarity value between each respective facet and the plurality of identified indicative markers associated with the performed query; dynamically ranking the selected facets by prioritizing the selected facets based on a calculated overall score associated with assigned weighted values for each selected facet in the generated plurality of facets using a supervised machine learning algorithm; and displaying the dynamically ranked facets within a user interface of a computing device associated with a user.

Abstract: An embodiment includes creating an action item record corresponding to an action item of an action plan record that is responsive to a service request. The action item record comprises a service requirement of the action item. The embodiment executes a querying process that searches vendor records for candidate vendors associated with the service requirement and returns a set of candidate vendors. The embodiment updates the action item record with the set of candidate vendors and determines an optimal vendor team based at least in part on reputation data and cost data associated with each of the candidate vendors. The embodiment updates the action plan record to include the optimal vendor team, which triggers creation of a vendor team dispatch request.

Abstract: Embodiments are provided that relate to a computer system, a computer program product, and a computer-implemented method for improving performance of a dialog system employing an automated virtual dialog agent. Embodiments involve utilizing an automated virtual agent to receive a natural language request and generate a corresponding response, automatically identifying and resolving a corresponding knowledge gap between the request and response, and refining the automated virtual agent with the resolved knowledge gap.

Abstract: Identifying an log anomaly resolution by generating a knowledge base linking each of a plurality of incidents with historical anomalous log lines, calculating a resolution specificity score for each knowledge base record, identifying a run-time anomalous log line using the knowledge base, predicting a category for the run-time anomalous log line, identifying resolutions according to the category, ranking the resolutions according to the resolution specificity scores, and recommending a resolution according to the ranking.

Abstract: A method for estimating response relevance with respect to a received query includes receiving a set of user feedback items, a set of historical feedback data, and a set of context data, creating a user profile model according to the set of historical feedback data, wherein the user profile model indicates a weighting attribute based on the set of historical feedback data, weighting the set of user feedback items according to the created user profile model, creating a response relevance estimation model based on the weighted set of user feedback items, the received set of context data, and the received set of historical feedback data, and ranking one or more responses according to the created response relevance estimation model. The method may further include adjusting the user profile model and the response relevance estimation model responsive to receiving additional data.

Abstract: An approach for end-to-end anomaly detection and anomalous patterns identification is disclosed. The approach leverages the use of a GMM-LASSO (a selection operator-type, Lasso-type, generalized method of moments (GMM) estimator) algorithm and proposes a feedback loop where the window (i.e., anomalous window) is detected and then it is used to detect the anomalous patterns. For example, the approach can classify one or more sequential data; generates one or more vectors based on the one or more sequential data; clusters the one or more vectors into one or more clusters; determines a membership of the one or more vectors associated with the one or more clusters; updates the one or more clusters; and optimizes the one or more clusters with respect to a predefined threshold.

Abstract: A method, a computer program product, and a computer system handle a data gap in sequential data. The method includes receiving the sequential data for a period of time. The method includes selecting the data gap in the sequential data at a timestamp. The method includes determining a sliding window associated with the data gap based on the timestamp for a duration of time. The sliding window includes dependent data from which the data gap depends. The method includes, as a result of the dependent data of the sliding window including at least one window data gap, generating extracted patterns based on the dependent data to mask the at least one window data gap. The method includes determining a prediction to fill the data gap using a prediction model that takes as input modified data based on the dependent data and the extracted patterns.

Abstract: A system, computer program product, and a computer implemented method are provided for interfacing with a virtual dialog environment to dynamically and optimally collected context for problem diagnosis and resolution. A context model is leveraged to identify context entities, and one or more corresponding context collection mechanisms. The context model is implemented in real-time to facilitate dynamic selection of one or more of the identified context collection mechanisms, which are selectively subject to execution to resolve the problem diagnosis.

Abstract: An approach for a non-factoid question answering framework across tasks and domains may be provided. The approach may include training a multi-task joint learning model in a general domain. The approach may also include initializing the multi-task joint learning model in a specific target domain. The approach may include tuning the joint learning model in the target domain. The approach may include determining which task of the multiple tasks is more difficult for the multi-task joint learning model to learn. The approach may also include dynamically adjusting the weights of the multi-task joint learning model, allowing the model to concentrate on learning the more difficult learning task.

Abstract: Identifying an log anomaly resolution by generating a knowledge base linking each of a plurality of incidents with historical anomalous log lines, calculating a resolution specificity score for each knowledge base record, identifying a run-time anomalous log line using the knowledge base, predicting a category for the run-time anomalous log line, identifying resolutions according to the category, ranking the resolutions according to the resolution specificity scores, and recommending a resolution according to the ranking.

Abstract: Computer-implemented techniques for unsupervised event extraction are provided. In one instance, a computer implemented method can include parsing, by a system operatively coupled to a processor, unstructured text comprising event information to identify candidate event components. The computer implemented method can further include employing, by the system, one or more unsupervised machine learning techniques to generate structured event information defining events represented in the unstructured text based on the candidate event components.

Abstract: Embodiments are provided that relate to a computer system, a computer program product, and a computer-implemented method for improving performance of a virtual dialog agent system employing an automated virtual dialog agent. Embodiments involve generating ground truth (GT) from a user's knowledge base, and leveraging the GT to evaluate how the virtual dialog agent performs with the GT. The evaluation measures quality of a multi-turn virtual dialog, and generates a remediation plan directed at an algorithmic improvement of the virtual dialog agent.

Abstract: Computer-implemented techniques for unsupervised event extraction are provided. In one instance, a computer implemented method can include parsing, by a system operatively coupled to a processor, unstructured text comprising event information to identify candidate event components. The computer implemented method can further include employing, by the system, one or more unsupervised machine learning techniques to generate structured event information defining events represented in the unstructured text based on the candidate event components.

Abstract: Embodiments are provided herein for efficient component communication and resource optimization in a disaggregated computing system. A first set of computing elements are used as in line accelerators and a second set of the computing elements are used as block accelerators within the disaggregated computing system. A switching operation is dynamically performed between the first set of computing elements and the second set of computing elements to perform a workload by rewiring one of a plurality of links associated with respective ones of the first set of computing elements and the second set of computing elements.

Abstract: Systems, computer-implemented methods, and/or computer program products facilitating a process to monitor and evaluate the effects of an artificial intelligence (AI) model on enterprise performance metrics are provided. According to an embodiment, a computer implemented method can comprise determining a technical issue of candidate technical issues associated with an artificial intelligence model that correlates to a change associated with a performance metric, wherein the determination is based on using a first data model that defines first relationships between the key performance metrics and candidate technical issues and second relationships between the candidate technical issues and candidate solutions. The method further comprises determining a solution for the technical issue using the data model and recommending or automatically implementing the solution.

Abstract: Systems, devices, computer-implemented methods, and/or computer program products that facilitate event schema induction from unstructured or semi-structured data. In one example, a system can comprise a processor that executes computer executable components stored in memory. The computer executable components can comprise a schema component and a retrieval component. The schema component can derive an event schema for a document corpus using parsing results obtained from the document corpus. The retrieval component can populate a response to a query with a document of the document corpus using events extracted from the query and the document using the event schema.