Abstract: Disclosed herein are computer readable medium with instructions for a cloud-based contact center, and corresponding network devices, configured as a mobile virtual network operator (MVNO) that can provide mobile subscription and call services and applications to contact center agents over a third-party communication system.

Abstract: Disclosed herein are cloud-based contact center solutions configured as a mobile virtual network operator (MVNO) that can provide mobile subscription and call services and applications to contact center agents over a third-party communication system. Also disclosed are networking devices that communicates with the mobile virtual network operator.

Abstract: Methods to select a carrier to connect a customer with a contact center. The method includes receiving an indication of a communication from a customer; automatically selecting a carrier to connect the customer to a contact center based on predetermined criteria; and connecting the communication to the contact center using a selected carrier.

Abstract: Methods for providing a cloud-based contact center solution configured as a mobile virtual network operator (MVNO) that can provide mobile subscription and call services and applications to contact center agents over a third-party communication system (e.g., without the contact center having its own spectrum allocation. Advanced or complex applications and services may thus be maintained/executed in the cloud-based contact center with minimal configuration to the respective mobile device that would use such applications and services.