Patents by Inventor Ruma Balse

Ruma Balse has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method to integrate microservices in interactive voice response (IVR) operations
    Patent number: 12456463
    Abstract: An apparatus may comprise a memory communicatively coupled to a processor. The processor may be configured to receive a request to perform multiple data processing operations and determine multiple sub-dialogues corresponding to the request. The sub-dialogues are part of a plurality of IVR operations. The processor may be further configured to route the request to a microservice of the microservices based at least in part upon the sub-dialogues. The microservice may be configured to fulfill the request. The processor may generate a response to the request associated with the microservice, update publishing commands in accordance with one or more rules and policies in response to generating the response, and publish the first microservice. The publishing commands associated with the microservice may be updated in isolation from the rest of the microservices.
    Type: Grant
    Filed: September 27, 2023
    Date of Patent: October 28, 2025
    Assignee: Bank of America Corporation
    Inventors: Amiya R Sahoo, Scott S Randrup, Robert E Lutzkow, Sergey Alexandrov, Nipun Mahajan, Yogesh Raghuvanshi, Anand Daniel, Dinesh Kumar Agrawal, Dhiraj Jain, Chung Han, Ruma Balse, Sivakumar P Nagarajan
  • System and method to integrate microservices in Interactive Voice Response (IVR) operations
    Publication number: 20250104703
    Abstract: An apparatus may comprise a memory communicatively coupled to a processor. The processor may be configured to receive a request to perform multiple data processing operations and determine multiple sub-dialogues corresponding to the request. The sub-dialogues are part of a plurality of IVR operations. The processor may be further configured to route the request to a microservice of the microservices based at least in part upon the sub-dialogues. The microservice may be configured to fulfill the request. The processor may generate a response to the request associated with the microservice, update publishing commands in accordance with one or more rules and policies in response to generating the response, and publish the first microservice. The publishing commands associated with the microservice may be updated in isolation from the rest of the microservices.
    Type: Application
    Filed: September 27, 2023
    Publication date: March 27, 2025
    Inventors: Amiya R Sahoo, Scott S Randrup, Robert E Lutzkow, Sergey Alexandrov, Nipun Mahajan, Yogesh Raghuvanshi, Anand Daniel, Dinesh Kumar Agrawal, Dhiraj Jain, Chung Han, Ruma Balse, Sivakumar P Nagarajan