Abstract: A contact routing and scheduling system is provided allowing users to define various contact routing and scheduling contexts to direct a contact to a calendar of appointment availability representing the availability of a set of representatives pre-qualified to have times available for an appropriate appointment and to book an appointment as an integral part of the contact routing function. The system utilizes multiple visual user interfaces to allow users, contacts, and administrators to interact with the contact routing and appointment scheduling system. The system allows for user selection of contact routing and scheduling rules, association of scheduling activities to the contact routing process, and association of representatives who will ultimately accept appointments with contacts. The system also utilizes various techniques to associate contacts with particular contact routing and scheduling contexts received by the contact through email and/or other correspondence means.

Abstract: A contact routing and scheduling system is provided allowing users to define various contact routing and scheduling contexts to direct a contact to a calendar of appointment availability representing the availability of a set of representatives pre-qualified to have times available for an appropriate appointment and to book an appointment as an integral part of the contact routing function. The system utilizes multiple visual user interfaces to allow users, contacts, and administrators to interact with the contact routing and appointment scheduling system. The system allows for user selection of contact routing and scheduling rules, association of scheduling activities to the contact routing process, and association of representatives who will ultimately accept appointments with contacts. The system also utilizes various techniques to associate contacts with particular contact routing and scheduling contexts received by the contact through email and/or other correspondence means.

Abstract: A contact routing and scheduling system is provided allowing users to define various contact routing and scheduling contexts to direct a contact to a calendar of appointment availability representing the availability of a set of representatives pre-qualified to have times available for an appropriate appointment and to book an appointment as an integral part of the contact routing function. The system utilizes multiple visual user interfaces to allow users, contacts, and administrators to interact with the contact routing and appointment scheduling system. The system allows for user selection of contact routing and scheduling rules, association of scheduling activities to the contact routing process, and association of representatives who will ultimately accept appointments with contacts. The system also utilizes various techniques to associate contacts with particular contact routing and scheduling contexts received by the contact through email and/or other correspondence means.

Abstract: Systems and methods collect data concerning a supply chain and perform statistical analysis on the collected data to facilitate identification of anomalies or inefficiencies in the process. One method disclosed involves storing, in memory accessible to at least one processor, an electronic copy of an advanced shipping notification (ASN) that was transmitted from a shipping location to a receiving location in advance of shipping at least one item therebetween, and also storing, in memory accessible to the at least one processor, data reflecting at least one determined value of at least one monitored aspect of the shipment between the shipping location and the receiving location. The at least one processor uses at least some information from the ASN stored in memory, with at least some of the data stored in memory, to generate at least one report involving the at least one determined value.

Abstract: The present invention is directed to systems and methods for collecting data concerning a supply chain, for performing statistical analysis on the collected data to facilitate identification of anomalies or inefficiencies in the process, and for communicating results of such statistical analysis to those responsible for the supply chain. A method for performing statistical analysis on monitored aspect of a product supply chain involves storing, in memory accessible to processor, first data reflecting first monitored aspect of a first shipment of first item occurring in the supply chain, and storing, in memory accessible to the processor, second data reflecting second monitored aspect of a second shipment of second item occurring in the supply chain. The processor is used to automatically generate report reflecting statistical analysis of the first and second data.

Abstract: The present invention is directed to novel systems and methods for authenticating the pedigree and/or confirming the integrity of a transported package.

Abstract: The present invention is directed to novel systems and methods for transmitting location event information to and/or from an electronic device, such as a radio frequency identification (RFID) tag, from and/or to one or more location ID stations. Among other things, a method is disclosed that involves wirelessly receiving at least one signal at an electronic device associated with a package as the package is transported from a source location to a destination location in a manufacturing process, supply chain, and/or distribution network, the at least one signal including location event information that is sufficient to specify a location of the package at a time the at least one signal is received. The method further involves, based upon the at least one signal, storing data representative of the location event information in memory of the electronic device so that the location of the package identified by the at least one signal can be subsequently ascertained by retrieving and analyzing the data.

Abstract: One embodiment of the invention is directed to an apparatus including at least one storage device storing at least one dynamic identifier associated with at least one item, the at least one dynamic identifier configured to include at least one variable portion that has at least one of a variable content and a variable length based at least in part on at least one detectable condition associated with the at least one item. Another embodiment of the invention is directed to a signal transporting at least one dynamic electronic product code (EPC) associated with at least one item, the at least one dynamic EPC configured to include at least one portion that is variable based at least in part on at least one detectable condition associated with the at least one item.

Abstract: A product supply chain may be viewed not just as a series of discrete, unrelated shipment transactions, but as a “process” (or pipeline) that can be subject to statistical process control. The present invention is directed to novel systems and methods for collecting data concerning one or more aspects of a supply chain, for performing statistical analysis on the collected data to facilitate the identification of anomalies or inefficiencies in the process, and for communicating the results of such statistical analysis to those responsible for the supply chain so that remedial measures may be taken, if appropriate. Among other things, a method for analyzing a supply chain process is disclosed that involves automatically determining whether a plurality of data points, each representing at least one determined value of at least one monitored aspect of a supply chain, match a pattern indicative of an anomalous condition in the supply chain process.

Abstract: A product supply chain may be viewed not just as a series of discrete, unrelated shipment transactions, but as a “process” (or pipeline) that can be subject to statistical process control. The present invention is directed to novel systems and methods for collecting data concerning one or more aspects of a supply chain, for performing statistical analysis on the collected data to facilitate the identification of anomalies or inefficiencies in the process, and for communicating the results of such statistical analysis to those responsible for the supply chain so that remedial measures may be taken, if appropriate. Among other things, a method is disclosed for use in a system in which at least one first sensor is associated with at least one first item that is transported from a first shipping location to a first receiving location so that the at least one first sensor can monitor at least one physical or environmental condition of the at least one first item as the at least one first item is so transported.

Abstract: An embodiment of the invention is directed to a radio-frequency (RF) identification tag configured to transmit at least one dynamic electronic product code (EPC) associated with at least one item, the at least one dynamic EPC configured to include at least one portion that is variable based at least in part on at least one detectable condition associated with the at least one item.