Patents by Inventor Russell B. Lewis

Russell B. Lewis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for routing user data
    Patent number: 9924035
    Abstract: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.
    Type: Grant
    Filed: March 24, 2017
    Date of Patent: March 20, 2018
    Assignee: Bank of America Corporation
    Inventors: Lekha Ananthakrishnan, Joseph Timem, Russell B. Lewis, Jerard D. Lasell
  • SYSTEMS AND METHODS FOR ROUTING USER DATA
    Publication number: 20170195485
    Abstract: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.
    Type: Application
    Filed: March 24, 2017
    Publication date: July 6, 2017
    Inventors: Lekha Ananthakrishnan, Joseph Timem, Russell B. Lewis, Jerard D. Lasell
  • Systems and methods for routing user data
    Patent number: 9641690
    Abstract: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.
    Type: Grant
    Filed: October 15, 2013
    Date of Patent: May 2, 2017
    Assignee: Bank of America Corporation
    Inventors: Lekha Ananthakrishnan, Joseph Timem, Russell B. Lewis, Jerard D. Lasell
  • Location and Proximity Based Authentication
    Publication number: 20150278797
    Abstract: According to certain embodiments, a system receives a request from a user to perform a banking function. The system stores rules for determining an authentication procedure. The system then determines a location of the user and determines an authentication procedure according to the requested banking function and the location of the user. The system applies the authentication procedure to the location of the user. The system determines whether the user is authenticated to perform the banking function according to the application of the authentication procedure.
    Type: Application
    Filed: April 1, 2014
    Publication date: October 1, 2015
    Applicant: BANK OF AMERICA CORPORATION
    Inventors: Todd E. Ratts, Russell B. Lewis
  • SYSTEMS AND METHODS FOR ROUTING USER DATA
    Publication number: 20150036813
    Abstract: Apparatus for initiating a phone call is provided. The apparatus may comprise a receiver configured to receive a request from a user to initiate a phone call. The apparatus may also comprise a transmitter. In response to the receipt of the request to initiate the phone call, the transmitter may be configured to transmit user data over a data communications network to a remote computer platform. The remote computer platform may be in communication with one or more agent desktops.
    Type: Application
    Filed: October 15, 2013
    Publication date: February 5, 2015
    Applicant: Bank of America Corporation
    Inventors: Lekha Ananthakrishnan, Joseph Timem, Russell B. Lewis, Jerard D. Lasell