Abstract: A Multimedia Telecommunications Call Center provides integrated video, audio, data and telephony functionality, together with connectivity to the Internet, ISCN, PSTN, and other wide-area networks. The Call Center includes a Local Area Network having a Gateway and a Gatekeeper. Incoming multimedia calls are received by the Gateway and are permitted onto the network under control of the Gateway and are permitted onto the network under control of the Gatekeeper. Communications between the Gateway and the Gatekeeper preferably take place across the network and comply with the ITU H.323 standard protocol. Communications between the Gatekeeper and the Call Manager preferably take place across the network and comply with the European Computer Manufacturers Association CSTA standard protocol.

Abstract: A Multimedia Telecommunications Call Center provides integrated video, audio, data and telephony functionality, together with connectivity to the Internet, ISCN, PSTN, and other wide-area networks. The Call Center includes a Local Area Network having a Gateway and a Gatekeeper. Incoming multimedia calls are received by the Gateway and are permitted onto the network under control of the Gateway and are permitted onto the network under control of the Gatekeeper. Communications between the Gateway and the Gatekeeper preferably take place across the network and comply with the ITU H.323 standard protocol. Communications between the Gatekeeper and the Call Manager preferably take place across the network and comply with the European Computer Manufacturers Association CSTA standard protocol.

Abstract: A Multimedia Telecommunications Call Center provides integrated video, audio, data and telephony functionality, together with connectivity to the Internet, ISCN, PSTN, and other wide-area networks. The Call Center includes a Local Area Network having a Gateway and a Gatekeeper. Incoming multimedia calls are received by the Gateway and are permitted onto the network under control of the Gateway and are permitted onto the network under control of the Gatekeeper. Communications between the Gateway and the Gatekeeper preferably take place across the network and comply with the ITU H.323 standard protocol. Communications between the Gatekeeper and the Call Manager preferably take place across the network and comply with the European Computer Manufacturers Association CSTA standard protocol.

Abstract: A multimedia telecommunications call centre receives incoming calls via a gateway, which transmits the call request to a multipoint controller. The multipoint controller controls call routing to a desired terminal on a network, with the physical call datastream being carried directly across the network without mediation by the multipoint controller, thereby obviating bottlenecks at the controller and providing scalability.

Abstract: A Multimedia Telecommunications Call Center provides integrated video, audio, data and telephony functionality, together with connectivity to the Internet, ISCN, PSTN, and other wide-area networks. The Call Center comprises a Local Area Network (22) having a Gateway (36) and a Gatekeeper (40). Incoming multimedia calls are received by the Gateway (36) and are permitted onto the network under control of the Gatekeeper (40). Communications between the Gateway (36) and the Gatekeeper (40) preferably take place across the network and comply with the ITU H.323 standard protocol. Communications between the Gatekeeper (40) and the Call Manager preferably take place across the network and comply with the European Computer Manufacturers Association CSTA standard protocol.