Abstract: Communication endpoints, including but not limited to, mobile communication devices may lose connectivity with the network mid-call. If the call does not resume relatively quickly, the system resources utilized for the call will be released and become available for other calls. However, at a later time, the inadvertently disconnected endpoint may reestablish network connectivity. By providing a system that receives a signal, such as the result of an API or polling, the reconnected endpoint is detected and the call may automatically be reestablished between the communication endpoints after the call's resources have been repurposed.

Abstract: Communication endpoints, including but not limited to, mobile communication devices may lose connectivity with the network mid-call. If the call does not resume relatively quickly, the system resources utilized for the call will be released and become available for other calls. However, at a later time, the inadvertently disconnected endpoint may reestablish network connectivity. By providing a system that receives a signal, such as the result of an API or polling, the reconnected endpoint is detected and the call may automatically be reestablished between the communication endpoints after the call's resources have been repurposed.

Abstract: Routing one or more routing characteristics of a communication session/or agent session are identified in real-time. For example, a routing characteristic is captured for a communication session (e.g., a voice call) as it goes into a contact center queue and then to an agent communication endpoint. The routing characteristics of the communication session/agent sessions is compared to one or more predefined routing characteristics that identify a wanted and/or unwanted communication session routing behavior/agent session in the contact center network. In response to identifying the wanted and/or unwanted communication session routing behavior in the contact center network, routing of the communication session and/or agent session in the contact center network are automatically changed.

Abstract: Routing one or more routing characteristics of a communication session/or agent session are identified in real-time. For example, a routing characteristic is captured for a communication session (e.g., a voice call) as it goes into a contact center queue and then to an agent communication endpoint. The routing characteristics of the communication session/agent sessions is compared to one or more predefined routing characteristics that identify a wanted and/or unwanted communication session routing behavior/agent session in the contact center network. In response to identifying the wanted and/or unwanted communication session routing behavior in the contact center network, routing of the communication session and/or agent session in the contact center network are automatically changed.