Patents by Inventor Ruth Gibson

Ruth Gibson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for driving a virtual view of agents in a contact center
    Patent number: 9338296
    Abstract: A system for driving a virtual view of agents of a contact center is provided. The system includes a monitoring module for monitoring and detecting a breach in threshold associated with at least one key performance indicator of at least one agent from a plurality of agents. The system further includes a ranking module for calculating a rank of at least one agent among the plurality of agents based on predefined rules. The system further includes a driving module for driving a display of the virtual view of the plurality of agents based on the calculated rank of the at least one agent.
    Type: Grant
    Filed: December 20, 2013
    Date of Patent: May 10, 2016
    Assignee: Avaya Inc.
    Inventors: Ronan Fox, Sean Burke, Tommy Morris, Ruth Gibson
  • SYSTEM AND METHOD FOR DRIVING A VIRTUAL VIEW OF AGENTS IN A CONTACT CENTER
    Publication number: 20150181038
    Abstract: A system for driving a virtual view of agents of a contact center is provided. The system includes a monitoring module for monitoring and detecting a breach in threshold associated with at least one key performance indicator of at least one agent from a plurality of agents. The system further includes a ranking module for calculating a rank of at least one agent among the plurality of agents based on predefined rules. The system further includes a driving module for driving a display of the virtual view of the plurality of agents based on the calculated rank of the at least one agent.
    Type: Application
    Filed: December 20, 2013
    Publication date: June 25, 2015
    Applicant: Avaya Inc.
    Inventors: Ronan Fox, Sean Burke, Tommy Morris, Ruth Gibson