Patents by Inventor Ryan A. Studer

Ryan A. Studer has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Problem centric knowledge management tool for call center
    Patent number: 8724795
    Abstract: A call center problem resolution system is provided. The system comprises, a computer system comprising at least one processor and a memory, a data store coupled to the computer, and an application stored in the memory. When executed by the processor, the application receives call information comprising a calling number, and it retrieves communication equipment information based on the calling number, communication service plan information based on the calling number, and communication network operations information based on the communication service plan information. When executed, the application further receives words describing a problem experienced by communication equipment associated with the calling number.
    Type: Grant
    Filed: March 9, 2011
    Date of Patent: May 13, 2014
    Assignee: Sprint Communications Company L.P.
    Inventors: Daniel J. Aldrich, Ryan A. Studer, Thomas S. Sullivan