Patents by Inventor Ryan Arthur Bouchard

Ryan Arthur Bouchard has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Interacting with a client system to gather client data to use to diagnose a problem at the client system
    Patent number: 11184463
    Abstract: Provided are a computer program product, system, and method for providing diagnostic services to a client system over a network. A program is transmitted to a client program at the client system including a command to retrieve a block of data. The client program is executed to retrieve the block of data indicated in the command and display data in the block of data in a client user interface at the client system. The client program transmits the data displayed in the client user interface to the diagnostic system in response to user indication to transmit the data displayed in the client user interface. The data received from the client program is rendered in the client user interface. The received data is processed to determine a next operation in a diagnostic workflow program with respect to the client system.
    Type: Grant
    Filed: November 11, 2020
    Date of Patent: November 23, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: David C. Reed, Dianne Gamarra, Ryan Arthur Bouchard, Elliot Picker