Patents by Inventor Ryan B. Curtis

Ryan B. Curtis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD FOR USE OF VIRTUAL REALITY IN A CONTACT CENTER ENVIRONMENT
    Publication number: 20170277412
    Abstract: A method is presented for the use of virtual reality in a contact center environment. A customer may be viewing a virtual reality scene in a virtual reality environment and desire to initiate an interaction from within the virtual reality world. The interaction may be to bring in one or more additional parties to the virtual reality session. The customer may want to connect with an agent in a contact center and/or with an additional party at any time during the session. An interaction may be initiated from a menu of options in real-time, allowing for a customer to share their virtual reality session with the one or more additional parties.
    Type: Application
    Filed: November 9, 2016
    Publication date: September 28, 2017
    Inventors: Ryan B. Curtis, Payvand Moaddel, Richard J. Walsh, Donald E. Brown