Abstract: A quality management output relative to agent performance during a contact center interaction is generated using a trained generative artificial intelligence model to automate the reporting and further action of such quality management output. Recording information associated with a contact center interaction between an agent and an end user is obtained. The recording information is processed using a generative artificial intelligence model to determine a quality management output for the contact center interaction. An agent report is then generated based on the quality management output and associated materials and provided to the agent, and, optionally, to a supervisor device associated with the agent. In some cases, a simulated contact center interaction may be generated to further train the agent based on the quality management output.