Abstract: Disclosed herein are enterprise applications and platforms that manage databases containing documents and may employ search systems that allow users to retrieve documents based on queries. The search systems may be configured to retrieve data from several different data sources and may be associated with many of the applications. Furthermore, the search systems may include a faceted interface based on database or document attributes for further search refinement. The faceted interface may be template-based and modular, allowing reconfiguration of the interfaces without substantial rewriting of the application code base.

Abstract: Methods, systems, computer readable media, and apparatuses for providing synchronous supplemental experiences are presented. According to one or more aspects, a video signal may be transmitted to a display device, and a sync signal may be transmitted to at least one other device. The sync signal may include an identifier of a program currently being displayed and a time value indicating a current point in time of the program. In at least one arrangement, the sync signal may cause the at least one other device to access content synchronization data; determine, based on the content synchronization data, that at least one supplemental experience corresponds to the identifier of the program and the time value; and present the at least one supplemental experience to a user.

Abstract: Disclosed herein are enterprise applications and platforms that manage databases containing documents and may employ search systems that allow users to retrieve documents based on queries. The search systems may be configured to retrieve data from several different data sources and may be associated with many of the applications. Furthermore, the search systems may include a faceted interface based on database or document attributes for further search refinement. The faceted interface may be template-based and modular, allowing reconfiguration of the interfaces without substantial rewriting of the application code base.

Abstract: Disclosed herein are enterprise applications and platforms that manage databases containing documents and may employ search systems that allow users to retrieve documents based on queries. The search systems may be configured to retrieve data from several different data sources and may be associated with many of the applications. Furthermore, the search systems may include a faceted interface based on database or document attributes for further search refinement. The faceted interface may be template-based and modular, allowing reconfiguration of the interfaces without substantial rewriting of the application code base.

Abstract: A system performs operations including receiving a service appointment request, identifying the one or more skills associated with the service appointment request, referencing service agent profile data stored on a first database, wherein the service agent profile data includes one or more skills possessed by each of a plurality of service agents, referencing service agent schedule data stored on a second database, dynamically populating a calendar of available appointment times, including identifying one or more time slots during which at least one service agent of the plurality of service agents possesses the identified skills is available, receiving an input selecting a first time slot of the one or more time slots, and updating a schedule of a first service agent of the plurality of service agents to reflect that the first service agent has a service appointment scheduled during the first time slot.

Abstract: Methods, systems, computer readable media, and apparatuses for providing synchronous supplemental experiences are presented. According to one or more aspects, a video signal may be transmitted to a display device, and a sync signal may be transmitted to at least one other device. The sync signal may include an identifier of a program currently being displayed and a time value indicating a current point in time of the program. In at least one arrangement, the sync signal may cause the at least one other device to access content synchronization data; determine, based on the content synchronization data, that at least one supplemental experience corresponds to the identifier of the program and the time value; and present the at least one supplemental experience to a user.

Abstract: A system implements user permissions and user subscriptions with regard to content posted on one or more peer-to-peer knowledge sharing platforms (e.g., Community pages). Permissions are assigned to groups of users, rather than individual users. Permissions are determined by the groups of which the user in question is a member.

Abstract: Providing are incident response techniques useful for personas with a variety of experience levels are described. The incident response techniques include a graphical user interface (GUI) for providing a variety of different views for different personas. The graphical user interface may provide a landing page for providing a queue of risk-score prioritized incidents, an incident playbook for providing default or customizable instructions for resolving a particular incident to lesser-experienced personas, an explore container for facilitating efficient navigation of data associated with a particular incident by more-experienced personas, and an activity stream container for providing an overview of activities that have been performed with regard to a particular incident to more-experienced or supervising personas. The explore container may also be integrated with tools for performing actions with the data without leaving the graphical user interface.

Abstract: Methods, systems, computer readable media, and apparatuses for providing synchronous supplemental experiences are presented. According to one or more aspects, a video signal may be transmitted to a display device, and a sync signal may be transmitted to at least one other device. The sync signal may include an identifier of a program currently being displayed and a time value indicating a current point in time of the program. In at least one arrangement, the sync signal may cause the at least one other device to access content synchronization data; determine, based on the content synchronization data, that at least one supplemental experience corresponds to the identifier of the program and the time value; and present the at least one supplemental experience to a user.

Abstract: Disclosed herein are enterprise applications and platforms that manage databases containing documents and may employ search systems that allow users to retrieve documents based on queries. The search systems may be configured to retrieve data from several different data sources and may be associated with many of the applications. Furthermore, the search systems may include a faceted interface based on database or document attributes for further search refinement. The faceted interface may be template-based and modular, allowing reconfiguration of the interfaces without substantial rewriting of the application code base.

Abstract: Disclosed herein are enterprise applications and platforms that manage databases containing documents and may employ search systems that allow users to retrieve documents based on queries. The search systems may be configured to retrieve data from several different data sources and may be associated with many of the applications. Furthermore, the search systems may include a faceted interface based on database or document attributes for further search refinement. The faceted interface may be template-based and modular, allowing reconfiguration of the interfaces without substantial rewriting of the application code base.

Abstract: A system implements user permissions and user subscriptions with regard to content posted on one or more peer-to-peer knowledge sharing platforms (e.g., Community pages). Permissions are assigned to groups of users, rather than individual users. Permissions are determined by the groups of which the user in question is a member.

Abstract: Systems and methods for providing service level agreement (SLA) definition and validation of SLA parameters are disclosed. An SLA may be defined with parameters and goals to achieve desirable business results for information technology (IT) software updates, configuration changes, security incidents, and other functions performed by IT personnel. Once a proposed SLA definition is available and before it is put into production use, historical data may be applied to the SLA. This historical application of data may be used to determine a level of conformance to the proposed SLA based on real world historical information for a particular customer. Because different corporations have different capabilities and expectations, a one-size fits all SLA may not be appropriate. A timeline visualization with zoom capability and state transition icons is disclosed. Disclosed, visualization techniques of proposed definitions may enhance the accuracy and acceptability of those proposed definitions.

Abstract: Providing are incident response techniques useful for personas with a variety of experience levels are described. The incident response techniques include a graphical user interface (GUI) for providing a variety of different views for different personas. The graphical user interface may provide a landing page for providing a queue of risk-score prioritized incidents, an incident playbook for providing default or customizable instructions for resolving a particular incident to lesser-experienced personas, an explore container for facilitating efficient navigation of data associated with a particular incident by more-experienced personas, and an activity stream container for providing an overview of activities that have been performed with regard to a particular incident to more-experienced or supervising personas. The explore container may also be integrated with tools for performing actions with the data without leaving the graphical user interface.

Abstract: Methods, systems, computer readable media, and apparatuses for providing synchronous supplemental experiences are presented. According to one or more aspects, a video signal may be transmitted to a display device, and a sync signal may be transmitted to at least one other device. The sync signal may include an identifier of a program currently being displayed and a time value indicating a current point in time of the program. In at least one arrangement, the sync signal may cause the at least one other device to access content synchronization data; determine, based on the content synchronization data, that at least one supplemental experience corresponds to the identifier of the program and the time value; and present the at least one supplemental experience to a user.

Abstract: A system implements user permissions and user subscriptions with regard to content posted on one or more peer-to-peer knowledge sharing platforms (e.g., Community pages). Permissions are assigned to groups of users, rather than individual users. Permissions are determined by the groups of which the user in question is a member.

Abstract: A system includes a non-transitory memory and one or more hardware processors configured to read instructions from the non-transitory memory.

Abstract: A system implements user permissions and user subscriptions with regard to content posted on one or more peer-to-peer knowledge sharing platforms (e.g., Community pages). Permissions are assigned to groups of users, rather than individual users. Permissions are determined by the groups of which the user in question is a member.

Abstract: Methods, systems, computer readable media, and apparatuses for providing synchronous supplemental experiences are presented. According to one or more aspects, a video signal may be transmitted to a display device, and a sync signal may be transmitted to at least one other device. The sync signal may include an identifier of a program currently being displayed and a time value indicating a current point in time of the program. In at least one arrangement, the sync signal may cause the at least one other device to access content synchronization data; determine, based on the content synchronization data, that at least one supplemental experience corresponds to the identifier of the program and the time value; and present the at least one supplemental experience to a user.

Abstract: Systems and methods for providing service level agreement (SLA) definition and validation of SLA parameters are disclosed. An SLA may be defined with parameters and goals to achieve desirable business results for information technology (IT) software updates, configuration changes, security incidents, and other functions performed by IT personnel. Once a proposed SLA definition is available and before it is put into production use, historical data may be applied to the SLA. This historical application of data may be used to determine a level of conformance to the proposed SLA based on real world historical information for a particular customer. Because different corporations have different capabilities and expectations, a one-size fits all SLA may not be appropriate. A timeline visualization with zoom capability and state transition icons is disclosed. Disclosed, visualization techniques of proposed definitions may enhance the accuracy and acceptability of those proposed definitions.