Abstract: Provided is a method of processing a request pertaining to a prescription drug. The method includes receiving, with a computer system after a claim requesting at least partial insurance coverage of a cost associated with the prescription drug has been submitted to an insurance benefits manager, a notification that prior authorization has been required. Before the request for prior authorization is submitted, it is determined that an alternate drug is a possible substitute for the prescription drug, and the alternate drug is believed to not require prior authorization under the insurance policy. The determination is made based on data contained in a database that is generally accepted in a pharmacy industry and is not unique to an insurer affiliated with the insurance policy.

Abstract: Provided is a method and system for facilitating limited fulfillment of a prescription for a drug. An indication that an authorizing party has rejected an insurance claim submitted by a pharmacy for insurance coverage of at least a portion of a purchase price of a prescription drug on behalf of a patient is received over a network, in addition to an indication that prior authorization is required. Before a decision whether to grant the prior authorization is issued by the authorizing party, initiating transmission of an offer to allow redemption of a quick start voucher to the pharmacy over the communication network that allows the limited fulfillment of the prescription for the prescription drug, but less than the complete fulfillment.