Abstract: According to one aspect, embodiments of the invention provide a crowd management planning system, the system comprising a plurality of store servers configured to be coupled to a network, and a central server, the central server comprising an interface configured to be coupled to the network, a database, and a crowd planning module coupled to the interface and the database and configured to communicate with each one of the plurality of store servers, wherein the crowd planning module is further configured to provide a crowd planning tool to at least one of the plurality of store servers, receive crowd planning information from the at least one of the plurality of store servers based on users' interactions with the crowd planning tool, and store the received crowd planning information in the database.