Patents by Inventor Ryan Morrissey

Ryan Morrissey has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call center agent centric speech decoding system and method with quality assurance function
    Patent number: 8811593
    Abstract: The computerized call center method and system decodes agent and customer communications sessions. Questions and answers (Q&A) are displayed to the agent based upon decoding of agent speech using both a basic Q&A database and an agent database, each with key words/phrases. A positive feedback loop uses agent's speech data for the agent key word-phrase database. When words-phrases are decoded, the system queues up and displays Q&A in real time from the Q&A database (with speech data elements for word-phrases). A quality function for successful sessions integrates agent key words-phrases into the basic Q&A database.
    Type: Grant
    Filed: September 4, 2013
    Date of Patent: August 19, 2014
    Assignee: Applied Business Technologies
    Inventor: Ryan Morrissey