Patents by Inventor Ryan Pellet

Ryan Pellet has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method for prioritizing and presenting recommendations regarding organizaion's customer care capabilities
    Patent number: 8200527
    Abstract: Enhancements to customer care capabilities can be prioritized and presented using a repeatable methodology which allows information to be collected, processed, and utilized in a uniform fashion across engagements. Such a methodology can be designed so as to be flexible enough for any customization which is required in particular circumstances. Various tools which can be used in such a methodology include computerized surveys, evaluation formulae, prioritization graphs, and weighing scales.
    Type: Grant
    Filed: April 27, 2007
    Date of Patent: June 12, 2012
    Assignee: Convergys CMG Utah, Inc.
    Inventors: Cameron Thompson, Ryan Pellet, Devi Jaspal